Broadband Technician resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Detail-oriented Broadband Technician bringing a proven history of delivering excellent customer service and broadband installation support demonstrated over 20 years in similar roles to contribute to a company's core mission and values.
Skills
Equipment maintenance and installation
Product and service troubleshooting
Customer rapport
Service installation and configuration
Customer complaint resolution
Telecommunication system mastery
Company product knowledge
In-home system integration
Instructing customers
Diagnosing issues
Safety awareness
Writing reports
Installing equipment
Maintaining components
Configuring devices
Using instruments
Planning and Coordination
Communications
Inventory management
Project Organization
Problem Resolution
Team Building
Customer Service
First Aid/CPR
Business Operations
Boiler room monitoring
Operational Improvement
Safety inspections
Billing Adjustments
Organization
Experience
03/2000 to Current
Broadband TechnicianAltice Usa – Ellenboro, WV,
Adhered to all OSHA and company-defined safety and workplace regulations.
Provided installation, service and maintenance for broadband internet and digital telephone service.
Trained and developed new broadband technicians according to company policy.
Briefed customers on equipment, usage and product specification.
Demonstrated strong knowledge of industry equipment.
Installed, set up and repaired devices and system components.
Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Improved rate of resolved trouble tickets by implementing concise communications.
Handled multiple simultaneous deployment projects against strict deadlines.
Answered normal and after-hours service calls.
Laid out cabling plans and ran through buildings to desired locations.
Read and interpreted technical documentation in order to accurately configure equipment.
Continuously applied quality-improvement methodologies to improve work processes.
Anticipated and analyzed common connectivity workflow problems.
Coordinated trunk testing with phone vendors to troubleshoot possible problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Handled all delegated tasks, including specialized troubleshooting tickets and maintained customer service satisfaction.
Earned reputation for good attendance and hard work.
Attended departmental meetings, providing feedback to enhance future performance.
Collaborated with others to discuss new opportunities.
Supported telecommunications department by compiling paperwork and taking detailed meeting minutes.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
01/1994 to 01/2000
Cost Care General ContractingSelf Employed – City, STATE,
Improved customer satisfaction by finding creative solutions to problems.
Determined optimal construction requirements and site plans.
Worked with suppliers to keep materials flowing and meet demanding timelines.
Built residential and commercial buildings for projects with budgets in mind.
Managed daily work assignments by delegating tasks and monitoring progress.
Coordinated schedules and day-to-day activities of crew to satisfy project needs.
Motivated and supported field workers completing work to increase work quality and efficiency.
Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
Reviewed documentation, including safety materials and implemented work site procedures that met compliance.
Oversaw plumbing, heating, ventilation and irrigation system projects, which included construction, maintenance and repair work.
Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
Checked crew timesheets and logs for accuracy and submitted on schedule.
Read and followed blueprints when planning and implementing construction phases.
Ensured proper use of equipment by crews.
Implemented onsite safety protocols and procedures and properly trained all team members on prevention measures, effectively reducing injuries.
Completed thousands of indoor and outdoor commercial and residential construction projects.
Assessed each staff member's strengths and delegated daily tasks based upon knowledge and skills sets.
Obtained building permits from local jurisdictional agencies.
Estimated time, employee needs and material costs for projects.
Performed work safely and effectively in high and precarious places.
Supervised material usage and contractor hours to keep projects in line with budgets.
10/1982 to 02/1990
Military EnlistedUnited States Army – City, STATE,
Achieved E5 on evaluations consistently over 8-year enlistment through outstanding job duty performance, volunteerism and attention to detail in interior electrician, 51R, and 52D.
Led diverse training simulations to prepare teams for combat and emergency situations.
Improved inventory control accuracies, ensuring proper maintenance of rifles, machine guns, mortars and hand grenades.
Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
Performed 51R and 52D in close quarters combat in simulation and live-fire exercises, earning honorable for outstanding performance.
Earned reputation for good attendance and hard work.
Education and Training
Expected in 1978
Associate of Applied Science: Technology Education Jefferson Vocational Community College - Watertown, NY, GPA:
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