Broadband Technician Resume Example
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BROADBAND TECHNICIAN
Summary
Detail-oriented Broadband Technician bringing a proven history of delivering excellent customer service and broadband installation support demonstrated over 20 years in similar roles to contribute to a company's core mission and values.
Skills
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Experience
Broadband Technician / Altice Usa - Ellenboro , WV03/2000 - Current
- Adhered to all OSHA and company-defined safety and workplace regulations.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Trained and developed new broadband technicians according to company policy.
- Briefed customers on equipment, usage and product specification.
- Demonstrated strong knowledge of industry equipment.
- Installed, set up and repaired devices and system components.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Improved rate of resolved trouble tickets by implementing concise communications.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Answered normal and after-hours service calls.
- Laid out cabling plans and ran through buildings to desired locations.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Continuously applied quality-improvement methodologies to improve work processes.
- Anticipated and analyzed common connectivity workflow problems.
- Coordinated trunk testing with phone vendors to troubleshoot possible problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Handled all delegated tasks, including specialized troubleshooting tickets and maintained customer service satisfaction.
- Earned reputation for good attendance and hard work.
- Attended departmental meetings, providing feedback to enhance future performance.
- Collaborated with others to discuss new opportunities.
- Supported telecommunications department by compiling paperwork and taking detailed meeting minutes.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
Cost Care General Contracting / Self Employed - City , STATE01/1994 - 01/2000
- Improved customer satisfaction by finding creative solutions to problems.
- Determined optimal construction requirements and site plans.
- Worked with suppliers to keep materials flowing and meet demanding timelines.
- Built residential and commercial buildings for projects with budgets in mind.
- Managed daily work assignments by delegating tasks and monitoring progress.
- Coordinated schedules and day-to-day activities of crew to satisfy project needs.
- Motivated and supported field workers completing work to increase work quality and efficiency.
- Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
- Reviewed documentation, including safety materials and implemented work site procedures that met compliance.
- Oversaw plumbing, heating, ventilation and irrigation system projects, which included construction, maintenance and repair work.
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
- Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
- Checked crew timesheets and logs for accuracy and submitted on schedule.
- Read and followed blueprints when planning and implementing construction phases.
- Ensured proper use of equipment by crews.
- Implemented onsite safety protocols and procedures and properly trained all team members on prevention measures, effectively reducing injuries.
- Completed thousands of indoor and outdoor commercial and residential construction projects.
- Assessed each staff member's strengths and delegated daily tasks based upon knowledge and skills sets.
- Obtained building permits from local jurisdictional agencies.
- Estimated time, employee needs and material costs for projects.
- Performed work safely and effectively in high and precarious places.
- Supervised material usage and contractor hours to keep projects in line with budgets.
Military Enlisted / United States Army - City , STATE10/1982 - 02/1990
- Achieved E5 on evaluations consistently over 8-year enlistment through outstanding job duty performance, volunteerism and attention to detail in interior electrician, 51R, and 52D.
- Led diverse training simulations to prepare teams for combat and emergency situations.
- Improved inventory control accuracies, ensuring proper maintenance of rifles, machine guns, mortars and hand grenades.
- Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
- Performed 51R and 52D in close quarters combat in simulation and live-fire exercises, earning honorable for outstanding performance.
- Earned reputation for good attendance and hard work.
Education and Training
Jefferson Vocational Community College - City1978Associate of Applied Science: Technology Education
Certifications
- Driven a million miles with no accidents.
- Marksman medals.
- Customer Satisfaction Surveys.
- "You Can" Awards.
- 10, 15, and 20 year company recognition.
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Resume Overview
School Attended
- Jefferson Vocational Community College
Job Titles Held:
- Broadband Technician
- Cost Care General Contracting
- Military Enlisted
Degrees
- Jefferson Vocational Community College -
City
1978 Associate of Applied Science : Technology Education
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