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Broadband Technician Resume Example

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TN
BROADBAND TECHNICIAN
Summary

Detail-oriented Broadband Technician bringing a proven history of delivering excellent customer service and broadband installation support demonstrated over 20 years in similar roles to contribute to a company's core mission and values.

Skills
  • Equipment maintenance and installation
  • Product and service troubleshooting
  • Customer rapport
  • Service installation and configuration
  • Customer complaint resolution
  • Telecommunication system mastery
  • Company product knowledge
  • In-home system integration
  • Instructing customers
  • Diagnosing issues
  • Safety awareness
  • Writing reports
  • Installing equipment
  • Maintaining components
  • Configuring devices
  • Using instruments
  • Planning and Coordination
  • Communications
  • Inventory management
  • Project Organization
  • Problem Resolution
  • Team Building
  • Customer Service
  • First Aid/CPR
  • Business Operations
  • Boiler room monitoring
  • Operational Improvement
  • Safety inspections
  • Billing Adjustments
  • Organization
Experience
Broadband Technician / CenturyLink - Yakima, WA03/2000 - Current
  • Adhered to all OSHA and company-defined safety and workplace regulations.
  • Provided installation, service and maintenance for broadband internet and digital telephone service.
  • Trained and developed new broadband technicians according to company policy.
  • Briefed customers on equipment, usage and product specification.
  • Demonstrated strong knowledge of industry equipment.
  • Installed, set up and repaired devices and system components.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Improved rate of resolved trouble tickets by implementing concise communications.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Answered normal and after-hours service calls.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Anticipated and analyzed common connectivity workflow problems.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including specialized troubleshooting tickets and maintained customer service satisfaction.
  • Earned reputation for good attendance and hard work.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Collaborated with others to discuss new opportunities.
  • Supported telecommunications department by compiling paperwork and taking detailed meeting minutes.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
Cost Care General Contracting / Self Employed - Yakima, WA01/1994 - 01/2000
  • Improved customer satisfaction by finding creative solutions to problems.
  • Determined optimal construction requirements and site plans.
  • Worked with suppliers to keep materials flowing and meet demanding timelines.
  • Built residential and commercial buildings for projects with budgets in mind.
  • Managed daily work assignments by delegating tasks and monitoring progress.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Reviewed documentation, including safety materials and implemented work site procedures that met compliance.
  • Oversaw plumbing, heating, ventilation and irrigation system projects, which included construction, maintenance and repair work.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
  • Checked crew timesheets and logs for accuracy and submitted on schedule.
  • Read and followed blueprints when planning and implementing construction phases.
  • Ensured proper use of equipment by crews.
  • Implemented onsite safety protocols and procedures and properly trained all team members on prevention measures, effectively reducing injuries.
  • Completed thousands of indoor and outdoor commercial and residential construction projects.
  • Assessed each staff member's strengths and delegated daily tasks based upon knowledge and skills sets.
  • Obtained building permits from local jurisdictional agencies.
  • Estimated time, employee needs and material costs for projects.
  • Performed work safely and effectively in high and precarious places.
  • Supervised material usage and contractor hours to keep projects in line with budgets.
Military Enlisted / United States Army - Watertown, NY10/1982 - 02/1990
  • Achieved E5 on evaluations consistently over 8-year enlistment through outstanding job duty performance, volunteerism and attention to detail in interior electrician, 51R, and 52D.
  • Led diverse training simulations to prepare teams for combat and emergency situations.
  • Improved inventory control accuracies, ensuring proper maintenance of rifles, machine guns, mortars and hand grenades.
  • Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
  • Performed 51R and 52D in close quarters combat in simulation and live-fire exercises, earning honorable for outstanding performance.
  • Earned reputation for good attendance and hard work.
Education and Training
Jefferson Vocational Community College - Watertown, NY1978Associate of Applied Science: Technology Education
Certifications
  • Driven a million miles with no accidents.
  • Marksman medals.
  • Customer Satisfaction Surveys.
  • "You Can" Awards.
  • 10, 15, and 20 year company recognition.
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Resume Overview

Companies Worked For:

  • CenturyLink
  • Self Employed
  • United States Army

School Attended

  • Jefferson Vocational Community College

Job Titles Held:

  • Broadband Technician
  • Cost Care General Contracting
  • Military Enlisted

Degrees

  • Jefferson Vocational Community College - Watertown, NY 1978 Associate of Applied Science : Technology Education

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