breast milk technician resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Welcoming, hardworking and skilled in American Sign Language. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business reClairets.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Effectively drives revenue with skilled promotional and problem-solving abilities.

  • POS system use
  • Self-motivated
  • Data entry
  • Cleaning and organization
  • Creative
  • Clerical support
  • Displays
  • Customer-oriented
  • Team building
Work History
03/2021 to 08/2021
Customer Service Representative Advanced Drainage Systems Ga, GA,
  • Provided primary customer support to internal and external customers
  • Answered constant flow of customer calls with minimal wait times
  • ConClaireted with manager on departmental policies and projects
  • Scheduled office meetings and client appointments for staff teams
  • Approached potential clients by using direct marketing mailings and phone contacts
  • Finalized sales and collected necessary deposits
  • Calculated premiums and established payment methods for sales
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
  • Managed 10-15 calls per hours
09/2020 to 02/2021
Breast Milk Technician Touro Kenner, LA,
  • Followed all policies, procedures and hospital regulations for protocol compliance and patient safety
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies
  • Administered nursing pads, sanitation bags and lotion as needed to maintain patient skincare regimes and enhance circulation
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time
  • Teach new moms the use of Mom's Place and all the benefits of having a private place to pump at Driscoll Children's Hospital
  • Record intake of mother's and donor breast milk
  • Create a Microsoft Excel spreadsheet of orders created by the doctor and dietitian with patients personal information and dietary needs
  • Mix needed milk with assorted additives for NICU and PICU patients, with labels created in Microsoft Word
  • Transfer feeds to bedside and refrigeration in NICU unit while collecting signature of approval from nurses
  • Record temperature logs from multiple refrigeration systems
  • Maintain a clean and sterile work space
  • Strategize thawing out process with necessary amounts of breast milk needed for the day measured in MM
  • Speak professionally and effectively through Vocera Communication System and over office telephone with superiors and medical workers
  • Assessed needs of new mothers and advised mothers about child care topics, including breastfeeding
  • Demonstrated how to express milk and store it in bottles for later feeds
  • Use customer service skills when mothers and employees use services of Mom's Place. Greet and answer any questions they may have. Print labels in Microsoft Excel
05/2014 to 09/2020
Sales Associate Logocallis Tempe, AZ,
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Maintained organized, presentable merchandise to drive continuous sales
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Trained to answer store phone professionally and thoroughly to help exceed the needs of customers
  • Courteous and understanding customers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Educated customers on promotions to enhance sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Worked closely with management to solve problems and handle customer concerns
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Approached each problem with fresh mind and analytical strategies to quickly resolve
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Returned older pieces to lustrous shine by cleaning, polishing and electroplating with metals
  • Maintained customer jewelry pieces by making repairs and modifications such as soldering pieces, altering sizes and adding new clasps or mountings
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality
  • Served customers in a friendly, efficient manner following outlined steps of service
06/2018 to 09/2020
Ice Cream Specialist Cleveland Clinic Dover, OH,
  • Cleaned food preparation areas, tools and equipment
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette
  • Time management
  • Critical thinking
  • Inventory management
  • Partially supervise other employees
  • Notified management and peers of any issues, including low product inventory and customer complaints
  • Maintained cleanliness and organization in all areas of establishment
  • Monitored amounts of all ice cream flavors and replaced when depleted
  • Strictly observed health code regulations and internal policies
  • Kept work area tidy and sanitary, promptly addressing spills and other messes
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
  • Ordered and received products and supplies to stock kitchen areas
  • Recommended menu items for new dish development, holidays, special events and promotions
  • Helped team operate efficiently by keeping supplies, tools and equipment organized
  • Follow recipe to maintain consistency in flavor and texture
09/2013 to 05/2014
Cashier Dollar Tree Inc City, STATE,
  • Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Served needs of more than 8 customers in busy environment by providing unparalleled, speedy service
  • Answered questions about store policies, store products and any concerns customers may have to support a positive experience
  • Worked closely with management to solve problems and handle customer complaints
Expected in 2013 to to
High School Diploma:
W.B. Ray High School - Corpus Christi, TX

Certificate of Completion Administrative Assistant POFI-1022

  • Del Mar College Training - Continuing Education 18-hour course for which 1.80 Continuing Education Units (CEU’s)

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Resume Overview

School Attended

  • W.B. Ray High School

Job Titles Held:

  • Customer Service Representative
  • Breast Milk Technician
  • Sales Associate
  • Ice Cream Specialist
  • Cashier


  • High School Diploma

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