Experienced technician. Skilled in assessment, and analyzing trouble. Proficient with repair, and installation. Mindful of safety, quality control, and time constraints.
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Directed multiple company entities during conference calls, to assess customer orders issues, and initiate corrections.
Documented deficiencies in time assessment of customer installation, and repair orders.
Maintained the highest customer service rating for 10 out of the last 12 months.
Completed a Fiber-optics splicing class.
Passed all random safety inspections
Well versed in installation, trouble isolation, and problem resolution. Posses ability to assess symptoms and analyze the cause, initiate and complete the repair of all U-verse products. Experience with interfacing home alarm systems with U-verse digital voice lines. Knowledgeable with interfacing audio and video component systems with U-verse TV, as well as, connecting customers computers to U-verse Internet service. Maintain high quality control, through computer based test procedures, and hand held meters.
Installed after market anti-theft devices, alarms, and audio-video systems in new and used vehicles. Assisted in parts ordering, inventory control, distribution, and time reporting.
Installed and repaired anti-theft devices on new and used cars at multiple dealerships. Responsible for maintaining inventory control and parts management. Created a time and travel log, which was implemented as procedure for all technicians. Cultivated many customer relations, which increased revenue for the company.
Troubleshoot and repair of airborne Navigation systems on C-141B, and C-5A aircraft.
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