Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Experienced technician. Skilled in assessment, and analyzing trouble. Proficient with repair, and installation. Mindful of safety, quality control, and time constraints.

  • Excellent installation skills of U-verse services.
  • Experienced in trouble isolation of U-verse TV, Internet, and phone service.
  • Efficient in problem assessment, and resolution.
  • Knowledge of computer based testing procedures, and meters.
  • Very good customer interaction skills.
  • Responsible for maintaining inventory control of all tools, U-verse products, and hardware on work vehicle.
  • A spotless 12 year company vehicle driving record.

Directed multiple company entities during conference calls, to assess customer orders issues, and initiate corrections.

Documented deficiencies in time assessment of customer installation, and repair orders.

Maintained the highest customer service rating for 10 out of the last 12 months.

Completed a Fiber-optics splicing class.

Passed all random safety inspections

AT&T U-verse Technician, 03/2000 to Current
Horizon ServicesVineland, NJ,

Well versed in installation, trouble isolation, and problem resolution. Posses ability to assess symptoms and analyze the cause, initiate and complete the repair of all U-verse products. Experience with interfacing home alarm systems with U-verse digital voice lines. Knowledgeable with interfacing audio and video component systems with U-verse TV, as well as, connecting customers computers to U-verse Internet service. Maintain high quality control, through computer based test procedures, and hand held meters.

Install Technician, 06/1998 to 02/2000
First America Automotive(FAA)City, STATE,

Installed after market anti-theft devices, alarms, and audio-video systems in new and used vehicles. Assisted in parts ordering, inventory control, distribution, and time reporting.

Install and Repair Technician, 01/1993 to 05/1998
Vehicle Investment Protection(VIP) SystemsCity, STATE,

Installed and repaired anti-theft devices on new and used cars at multiple dealerships. Responsible for maintaining inventory control and parts management. Created a time and travel log, which was implemented as procedure for all technicians. Cultivated many customer relations, which increased revenue for the company.

Certificate of Completion: Navigation Systems Tech. School, Expected in
U.S. Air Force - San Antonio, Tx.

Troubleshoot and repair of airborne Navigation systems on C-141B, and C-5A aircraft.

High School Diploma: general, Expected in
Bethel High School - Hampton , Va.

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School Attended

  • U.S. Air Force
  • Bethel High School

Job Titles Held:

  • AT&T U-verse Technician
  • Install Technician
  • Install and Repair Technician


  • Certificate of Completion
  • High School Diploma

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