Associate Chief Nursing Officer resume example

• Provide oversight for medicine, cardiology, critical care, patient facilitated services, dialysis, orthopedics, neurosurgery, emergency department, and network center (resource pool, patient progression, nursing administrative coordinators, and transport) consisting of over 200 FTEs and a $28M operating budget.
• Manage a team of 6 professionals to develop 345 employees and drive quality outcomes

Safety and Quality Improvements

• Spearheaded Papal visit planning: nursing disaster response teams, a sleeping and surge plan, and communication strategy
• Team produced 28 initiatives highlighted in the final Magnet application
• Achieved TJC Gold Level Stroke program recognition by decreasing ED door to needle times to < 45 minutes
• Developed and implemented Early Warning Sepsis alerts- E/O mortality due to sepsis 1.96 pre EWS; 0.39 post EWS
• Achieved 53% certification and 87% BSN rate within scope; both exceed the Magnet benchmark

Staffing and Facility Projects

• Used trended data to acquire 11.5 additional FTEs to support an improved care delivery and staffing model in the ED
• Developed and implemented structured staffing huddles resulting in nursing productivity at 101% to budget and overtime at 0.98%
• Nursing Network Center restructure enhanced efficiency and decreased expenses by $110K
• Oversaw a $2.1M ceiling lift installation resulting in a 89% reduction in nurse injury rates.

Patient and Staff Satisfaction Initiatives

• Exceeded benchmark for all 11 domains of NDNQI job satisfaction survey 
• Spearheaded a bedside report process for patient transitions between units. Reduced Emergency Department length of stay by 28 minutes, increased safety and nurse and patient satisfaction
• Engagement index above benchmark for all areas of practice within leadership scope
• Transformative improvement of HCAHPS patient satisfaction scores from the 3rd percentile rank to the 78th percentile rank in nursing communication for cardiac service line
• Reduced nurse turnover from 7.3% to 4.8%

• Reduced pressure ulcer incidence by 50%
• Wrote nurse driven protocol for foley catheter removal; reduced CAUTI by 83%
• Reduced C-Diff by 23%
• Developed unit based quality scorecard to communicate HCAHPS, nurse sensitive outcomes and unit core measures
• Reduced OT by 25 and overall expense/unit of service by 1.5%
• Accountable for 3 units, 63 FTEs and a $5.6M operating budget

• Accountable for mentoring and leading 64 FTEs and a $ 4.7M operating budget
• Decreased ventilator associated pneumonia to 1.8 incidences per 1000 ventilator days by designing and instituting a mobility and ventilator bundle protocol
• Author for the New Knowledge and Innovation Section of the Magnet document
• Improved employee satisfaction scores to above the national benchmark in 18 months
• Implemented Relationship Based Care to further the mission of the organization to create an extraordinary experience every time

• Provided support for 15-17 Registered Nurses daily on the evening or night shift
• Achieved clinical ladder level 4, the highest level in the clinical ladder process
• Coordinated staffing and care needs for 32 critically ill patients