Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Profile

Visionary Healthcare Executive with a Doctorate of Nursing Practice and over 15 years of progressive nursing leadership experience specializing in recruiting and retaining high performing teams, building collaborative interprofessional relationships, and achieving high quality outcomes in areas of care delivery, staff and patient satisfaction, and financially sustainable program development.

  • Co-chair of a health system council charged with integrating and aligning professional practice competencies into position descriptions, performance appraisals, orientation, and the clinical advancement program across Penn Medicine. Initial work involved completing a national Delphi study to determine the competency domains essential to contemporary nursing practice and the required proficiency of knowledge, skills, and attitudes across a 4-tiered clinical advancement program
  • Magnet document contributing writer and consultant resulting in document submission to initial designation in 6 months; transformational leadership, nurse satisfaction, and emergency department nurse sensitive indicators recognized as exemplars by the ANCC
  • Received the Emergency Nurses Association Lantern Award for achieving exceptional practice and innovative performance in the core areas of leadership, practice, education, advocacy and research. Only 1 % of emergency departments in the US have received this award
  • As a result of Leading 43 clinical nurses and 9 nurse leaders in the redesign of shared governance the percentage of clinical nurses responding "strongly agree" to the question Shared governance produces meaningful change in the department of nursing increased from 6% to 75%
Skill Highlights
  • Magnet designation expertise
  • Staff engagement
  • Process improvement and project management
  • Strong financial and analytical acumen
  • Leadership development
  • Patient centered
  • Exceptional communicator
  • Health system integration
Professional Experience
06/2016 to Current
Associate Chief Nursing Officer Adventist Healthcare Silver Spring, MD,
  • Provide oversight for Patient Care Services at St Luke's Hospital.  Scope includes over 600 FTEs and a $54 million operating budget.
  • ​Increased nursing communication HCAHPS scores from 48th percentile rank to78 percentile rank in only one year through implementation of a standardized care delivery model.
  • Decreased left without being seen rate from 3.6% to 1.64% in only 12 months.
  • Manager Effectiveness Index 5.66 out of 6, with 68% of direct reports selecting excellent and 32% selecting good on the annual employee engagement survey.
04/2011 to 07/2016
Nursing Clinical Director Common Spirit Dickinson, ND,
  • Provide oversight for medicine, cardiology, critical care, patient facilitated services, dialysis, orthopedics, neurosurgery, emergency department, and network center (resource pool, patient progression, nursing administrative coordinators, and transport) consisting of over 200 FTEs and a $28M operating budget.
  • Manage a team of 6 professionals to develop 345 employees and drive quality outcomes

Safety and Quality Improvements

  • Spearheaded Papal visit planning: nursing disaster response teams, a sleeping and surge plan, and communication strategy
  • Team produced 28 initiatives highlighted in the final Magnet application
  • Achieved TJC Gold Level Stroke program recognition by decreasing ED door to needle times to < 45 minutes
  • Developed and implemented Early Warning Sepsis alerts- E/O mortality due to sepsis 1.96 pre EWS; 0.39 post EWS
  • Achieved 53% certification and 87% BSN rate within scope; both exceed the Magnet benchmark

Staffing and Facility Projects

  • Used trended data to acquire 11.5 additional FTEs to support an improved care delivery and staffing model in the ED
  • Developed and implemented structured staffing huddles resulting in nursing productivity at 101% to budget and overtime at 0.98%
  • Nursing Network Center restructure enhanced efficiency and decreased expenses by $110K
  • Oversaw a $2.1M ceiling lift installation resulting in a 89% reduction in nurse injury rates.

Patient and Staff Satisfaction Initiatives

  • Exceeded benchmark for all 11 domains of NDNQI job satisfaction survey 
  • Spearheaded a bedside report process for patient transitions between units. Reduced Emergency Department length of stay by 28 minutes, increased safety and nurse and patient satisfaction
  • Engagement index above benchmark for all areas of practice within leadership scope
  • Transformative improvement of HCAHPS patient satisfaction scores from the 3rd percentile rank to the 78th percentile rank in nursing communication for cardiac service line
  • Reduced nurse turnover from 7.3% to 4.8%
08/2009 to 03/2011
Nurse Manager Intermediate Care Unit University Of Pennsylvania Health System City, STATE,
  • Reduced pressure ulcer incidence by 50%
  • Wrote nurse driven protocol for foley catheter removal; reduced CAUTI by 83%
  • Reduced C-Diff by 23%
  • Developed unit based quality scorecard to communicate HCAHPS, nurse sensitive outcomes and unit core measures
  • Reduced OT by 25 and overall expense/unit of service by 1.5%
  • Accountable for 3 units, 63 FTEs and a $5.6M operating budget

2008 to 08/2009
Off-Shift Nurse Manager Critical Care Lancaster General Hospital City, STATE,
  • Accountable for mentoring and leading 64 FTEs and a $ 4.7M operating budget
  • Decreased ventilator associated pneumonia to 1.8 incidences per 1000 ventilator days by designing and instituting a mobility and ventilator bundle protocol
  • Author for the New Knowledge and Innovation Section of the Magnet document
  • Improved employee satisfaction scores to above the national benchmark in 18 months
  • Implemented Relationship Based Care to further the mission of the organization to create an extraordinary experience every time
06/2002 to 2008
Critical Care Charge Nurse Lancaster General Hospital City, STATE,
  • Provided support for 15-17 Registered Nurses daily on the evening or night shift
  • Achieved clinical ladder level 4, the highest level in the clinical ladder process
  • Coordinated staffing and care needs for 32 critically ill patients
Expected in 2015
DNP: Nursing
Walden University - Minneapolis, MN
  • Capstone: The Impact of Implementing Bedside Report to Transition Patients Across Units 
  • GPA: 4.0
Expected in 2011
MSN: Leadership and Management
Walden University - Minneapolis, MN
  • Capstone: Recommendations for the Revision of a Clinical Advancement and Recognition Program
  • GPA: 4.0
Expected in 2008
BSN: Nursing
Immaculta University - Immaculata, PA
  • GPA : 4.0
  • Summa Cum Laude
Expected in
Diploma: Nursing
Lancaster General School of Nursing - Lancaster, PA
  • GPA: 3.35
  • Clinical Scholarship Recipient

Nurse Executive Advanced-Board Certified Certified since 2014

Critical Care Registered Nurse-K Certified since 1996

Advanced Cardiac Life Support Certified since 1993

Basic Life Support Certified since 1993


Member of the Clinical Leadership Academy - 2015

AONE Nurse Mentor Award Nominee - 2015

Penn Medicine Quality Award Winner-2013, 2014, 2015, 2016

Victoria Rich Transformational Leader Award Nominee - 2015

Graduate Emerging Leaders Program - 2015

Hubschman Award Nominee - 2014

AACN CSI Grant Recipient - 2014

Relationship Based Care Award Finalist - 2013, 2014


Johnson, T., Reich, J. (October, 2016). Get Your Head in the Clouds: Using Technology to Streamline the Magnet Document Submission Process. Accepted for podium presentation at the ANCC 2016 National Magnet Conference, Orlando, FL.

Johnson, T., Gieswein, R. (October, 2016). While You Were Sleeping: Night Shift Nurses Improve Outcomes Through a Shared Governance Night Council. Accepted for poster presentation at the ANCC 2016 National Magnet Conference, Orlando, FL.

Johnson, T, Sites, C., Burke, K. (May 2016). The QSEN Competencies in Clinical Practice: Application of Competency Domains. Preconference presentation at QSEN national conference San Antonio, TX.

Johnson, T, Sites, C., Burke, K. (May 2016). Developmental Progression of Practice Competencies Across Four Levels of Clinical Advancement Podium presentation at QSEN national conference San Antonio, TX.

Johnson, T. (July 2015). Shared governance: Putting the pieces together. Podium presentation Shared Governance Transition Celebration Philadelphia, PA.

Johnson, T. (May, 2015). The benefits of transitioning patients from the emergency department to medical-surgical units using a bedside reporting process. 6th Annual Stanford National Nursing Research Conference Palo Alto, CA.

Stillwell, K., Chiger, M., Johnson, T. (April, 2015). Chocolate + Peanut Butter: When clinical inquiry leads to something gratifying. Podium presentation at Penn Medicine Nursing Grand Rounds Philadelphia, PA.

Stillwell, K., Chiger, M., Johnson, T. (March, 2015). Chocolate + Peanut Butter: When clinical inquiry leads to something gratifying. Podium presentation at the 3rd Annual Penn Medicine Research Conference Philadelphia, PA.

Johnson, T. (July 2014). Staffing effectiveness: Understanding productivity. Podium Presentation at the 2014 Penn Medicine Budget Conference, Philadelphia PA.

DelGuidice, M., Johnson, T., Brennan, J., Mariotti, D. (October 2013). Eliminating jobs without eliminating people. Poster presentation at the UHC Annual Conference Atlanta, GA.


Burke, K., Johnson, T., Sites, C., Barnsteiner, J. (in print May 2017). The determination of developmental progression of nursing practice competencies using Delphi methodology. American Journal of Nursing.

Reich, J., Farrell, K., Maloney, C., Drayton, D., Johnson, T. (2017). Decreasing falls with injury rates: The development of a support staff falls advocate program. Journal of Nursing Care Quality, 32(1), 40-46. doi.10.1097/NCQ.0000000000000206

Gieswein, R, Luecke, H., Rodden, J., Visco, F., D'Auria, J., Ziegler, N., Johnson, T. (Accepted for publication 2016). Call a pro. Nursing 2016.

Johnson, T. M. (2015). The impact of implementing bedside report to transition patients across units (Order No. 3681941). Available from ProQuest Dissertations & Theses Global. (1656482771). Retrieved from

Johnson, T. (Spring, 2015). Shared governance: Putting the pieces together. Penn Medicine Magnet Newsletter.

Community Service

Camp Nurse July 2015- Kenbrook Bible Camp

Parent Adviser 2013, 2014, 2015-Eastern Regional School Board

Volunteer 2013, 2014- Voorhees Vikings Lacrosse and Football

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Resume Overview

School Attended

  • Walden University
  • Walden University
  • Immaculta University
  • Lancaster General School of Nursing

Job Titles Held:

  • Associate Chief Nursing Officer
  • Nursing Clinical Director
  • Nurse Manager Intermediate Care Unit
  • Off-Shift Nurse Manager Critical Care
  • Critical Care Charge Nurse


  • DNP
  • MSN
  • BSN
  • Diploma

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