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Advanced Depot Bench Technician /Deployment Technician Resume Example

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ADVANCED DEPOT BENCH TECHNICIAN /DEPLOYMENT TECHNICIAN
Summary

Energetic Technology Intern offering education in [Area of study] and excellent problem-solving skills. Seeking internship with opportunity to develop deeper understanding of networking while contributing to team success. Leveraging documented strengths in electronic repair and Troubleshooting. Motivated Information Technology Intern finalizing a Associates in Applied Sciences degree in Information Technology at SOWELA Technical Community College and pursuing practical experience to build a career in the field. Bringing an in-depth understanding of how to configure devices, networks and operating systems. Skilled with Microsoft Office, and some understanding of Cisco IOS CLI. Also, able to adapt easily to changing software, processes and procedures.

Skills
  • Solution development
  • Software installations
  • End user support
  • Technical support
  • Issue resolution
  • Hardware understanding
  • Software management
  • System diagnostics
  • Firewall configuration
  • Microsoft OS
  • Microsoft Office
  • IOS
  • Verbal Communication
  • Written Communication
  • Quick Learner
  • Team Work
  • Time-Management
  • Organization
  • Professionalism
  • Accurate Annotation of work
  • Enthusiastic
Experience
Advanced Depot Bench Technician /Deployment Technician / Company Name - City, State11/2020 - Current
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Troubleshooting of issues on Dell and Lenovo Chromebooks, and repairing those found issues.
  • Entering work progress, parts, and repairs on hard copy documentation, and Tempest electronic ticketing system.
  • Inventory, transportation, installation and removal of computer systems and devices of over $50,000.00 USD ordered by the RRISD school district.
  • Coordination with ITS of the school to communicate plans for installation and removal of faculty, and student's devices.
  • Imaging of Dell computer systems for RRISD.
  • Component repair of the Dell and Lenovo Chromebooks.
  • Recovery and SHIM of Dell and Lenovo systems.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Information Technology Intern / Company Name - City, State07/2020 - 10/2020
  • Set up and configured system user hardware and software applications.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Assisted with hardware, software, and accessory replacement.
  • Applied upgraded software to end user computer systems and updated Operating system VIA server download.
  • Annotated all work progress, repairs, and serial numbers of parts replaced or exchanged.
  • Installed twenty- four upgraded computer systems, software, and insured they worked with educational promethean boards for educational staff.
Correctional Officer / Company Name - City, State05/2010 - 08/2018
  • Maintained appropriate control, security and well-being over those detained.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Implemented defensive tactics and physical restraints to maintain safety and security of the correctional facility.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Detected potential threats and quickly defused conflicts.
  • Attended regular trainings and maintained appropriate certifications.
  • Transported inmates to and from work sites with optimal security procedures.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Maintained daily logs of shift activity.
  • Maintained correct physical head count at all times.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Inspected cells and conducted random searches of common areas.
  • Supervised inmates during day-to-day activities.
  • Conducted internal security checks to ascertain inmate safety.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Completed protocols during emergency situations.
Ground Radio Repair Technician / Company Name - City, State09/2004 - 09/2009
  • Provided troubleshooting and maintenance of [UHF, VHF, LOS, and SATCOM].
  • Developed significant expertise with [Multimeters], [Oscilloscopes], and [Watt Meters].
  • Used tools such as [Multimeters] and [Ohmmeters] to perform maintenance and troubleshooting duties.
  • Replaced antennas and installed new dishes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including [maintenance schedule] and [parts ordering].
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintained radio, and electronic communication within danger zone.
  • Insured communications were always operational.
  • Insured GPS vehicle mounted systems were repaired and in working order.
  • Insured that all repairs whether vehicle mounted, personal, or mission essential were completed in a timely and efficient manner.
Education and Training
Sowela Technical Community College - City, State12/2020Associate of Applied Science: Information Technology
  • [H.C. Drew Fondation Scholarship] Recipient
  • Dean's List Honoree [Spring 2019]
  • Dean's List Honoree [Fall 2019]
  • Major in [Networking]
  • [3.75] GPA
DeVry University - City, StateExpected in 05/2023Bachelor of Science: Information Technology And Network Communications
Certifications
  • Cisco Certified Network Associate (CCNA)
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Resume Overview

School Attended

  • Sowela Technical Community College
  • DeVry University

Job Titles Held:

  • Advanced Depot Bench Technician /Deployment Technician
  • Information Technology Intern
  • Correctional Officer
  • Ground Radio Repair Technician

Degrees

  • Sowela Technical Community College - City, State 12/2020 Associate of Applied Science : Information Technology
    DeVry University - City, State Expected in 05/2023 Bachelor of Science : Information Technology And Network Communications

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