I am a very motivated and determined individual seeking a career with room to grow. Multifaceted background in administration. Outstanding verbal and written communication skills. Highly organized and efficient in record-keeping. I consider myself a quick learner and am ambitious when faced with new tasks. Both individual and team settings are met with equal vigor. I pride myself on accuracy and my ability to prioritize time sensitive projects. I look forward to applying all of these competencies.
Skills
Inventory management
Organization and prioritization
Relationship development
Customer service
MS Office software
Communications
Administrative support
Works well with a team and independently
Time management
Accuracy and attention to detail
Education and Training
Christopher Newport UniversityNewport News, VAExpected in 05/2010 – –Bachelor of Arts:English Composition - GPA:
Experience
Terra Tech Corp - Accountant / Payroll Administrator / Bookkeeper Oakland, CA, 01/2016 - Current
Started this job in reception position but was quickly promoted to the position of payroll clerk and bookkeeper after first year of employment, further promoted to tax processor and occasional preparer after two years of employment.
Manages payroll for employees at multiple local businesses.
Calculates, tracks and applies tax liens, wage garnishments, and child support payments to employee paychecks.
Produces and files payroll reports every week, month, quarter, and at year's end.
Protects payroll operations and maintains employee confidence by keeping information private.
Determines payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.
Compiles statistical information for special reports by inputting client information into spreadsheets and company database to provide leaders with quick access to essential client data for bookkeeping purposes.
Collects detailed information and required paperwork from clients to complete tax returns.
Responds to state and federal tax notices, relevant to both tax returns and payroll accounts, by preparing written responses or tax return amendments.
Stores copies of completed returns and related documents according to company procedures and business regulations.
Supports work of senior-level accounting and tax preparation professionals to maximize office productivity.
Corresponds with applicable tax departments regarding customer requirements and issues.
Supplies detailed tax documentation needed to submit accurate corporate and individual returns.
Hairphenalia - Receptionist /Salon Assistant City, STATE, 05/2012 - 01/2016
Maintained client records within computer system, gathering personal contact information, treatment needs and style preferences for use upon future visits.
Assisted with administering shampoos and massages to patrons.
Received customers for appointments.
Processed payments, scheduled appointments, assisted with management of flow of patron visits, and sold products based on customer needs.
Answered basic questions about services and products to promote customer loyalty.
Kept detailed track of client preferences and product needs to effectively schedule appointments, maintain inventory and optimize customer service.
Managed and updated supply inventories to meet project demands.
Adhered to safety and service procedures to maintain customer safety and enhance satisfaction with salon services.
Ulta Beauty - Sales Associate City, STATE, 08/2010 - 07/2012
Kept apprised of emerging trends and provided informative customer service to assist in product selection while demonstrating products to customers, discussing features and redirecting objections to capture sales.
Offered product and service consultations and employed upselling techniques.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Met or exceeded sales goals on consistent basis by leveraging excellent communication and interpersonal strengths.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Used standard register system to ring up customer purchases, process payments and issue receipts.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
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