aba revenue cycle manager resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Talented and focused Revenue Cycle Team Manager with more than ten years of expertise handling budgets, payroll administration, EMR's, scheduling and referrals for fast-paced medical practices. Looking for a management position where strengths may be utilized. Diligent Revenue Cycle Manager aiming to level 15+ years of financial reporting expertise and budget monitoring experience to add value to ABA Therapy team. Well-versed in billing cycle operations and revenue performance analysis.

  • Billing & Collection platforms using CentralRech, ReThink, Kareo, Webedoctor, Meditech among others
  • Highly proficient in creating and analyzing Excel pivots
  • SalesForce, Tableau, Slack, MS Teams products, Power BI & Adobe
  • Building Effective Relationships with both internal and external organizational staffs
  • Staff Management and projections for future needs
Work History
06/2021 to Current
ABA Revenue Cycle Manager National Veterinary Associates Malvern, PA,
  • Promoted from Manager to Director in April 2022
  • Monitored and guided revenue cycle operations for over 10 ABA accounts in fast paced and growing billing company
  • Improved Utilization Review Team and improved workflows and accuracy with timeliness improvement and results greater than 5 days in approval times
  • Managed Accounts Receivable team and improved collection rates and reimbursement times in multiple RCM platforms including CentralReach, ReThink/Kareo
  • Managed Cash Posting teams for accuracy and timely posting. Reviewed all month-end cash reconciliations and submitted to client organization within 5 days of close
  • Highly proficient in data management including SalesForce, Microsoft products including Excel Pivots
  • Managed Billing Team for accuracy and timeliness for primary and secondary billing and improved processes and workflows to ensure timeliness of submission for over $5m per month in ABA billing
  • Reviewed financial reporting and analysis for billing revenue cycle accuracy on weekly and monthly basis depending on client's needs that identify collection rates by month, outstanding AR, billing totals and other needs as identified by client
  • Performed monthly meeting with clients and management team to review any questions, issues and projections for growth
  • Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
  • Identified improvement changes regarding key processes for internal controls and accounting procedures.
  • Developed metrics personnel objectives, supporting key productivity results resulting in increased team productivity by 25%.
  • Reviewed and performed staffing metrics for expected growth for 30, 60, 90 day projections
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities including last touched report, standard notes, billing and accounts receivable guides
  • Reviewed and implemented and assisted new ABA startups with research for state laws and reimbursement rates across USA
  • Recruited, interviewed and hired employees throughout team and implemented mentoring program to promote positive feedback and engagement.
  • Developed succession plan for employee growth and retention
05/2019 to 05/2021
ABA Revenue Cycle Manager CentralReach City, STATE,
  • Implemented innovative programs, including SalesForce program to increase employee production
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories
  • Managed team members resulting in increase in annual revenue
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Chaired weekly meetings with leadership to identify opportunities for improvement, establish milestones and develop best practices and workflows
  • Monitored over 17 employees' day-to-day activities and made plans to rectify issues resulting in higher rate of medical collections
  • Supported clinical team members with revenue cycle procedures and solved and outstanding questions and issues
01/2018 to 01/2019
Owner Living Well Med Spa City, STATE,
  • Assisted doctor and ARNP opening brand new office
  • Trained new staff on use of EMR scheduling and billing protocols
  • In charge of inventory and ordering of all medical products to assure budget and reduce threat of theft
  • Performed semi-monthly and weekly payrolls for 1099 and W2 employees while maintaining confidentiality of all salaries and garnishments
  • Maintained daily cash reconciliation and performed all daily deposits
  • Payed all invoices, employees & monthly reconciliation using Quickbooks
  • Managed 3 estheticians and 3 lash technicians to maintain quality and timeliness of appointments
  • Managed any employee or patient issues to minimize loss to practice
  • Worked on marketing with several vendors to build SEO ranking
  • Created Membership loyalty plan for patients to maintain customer loyalty
  • Sold Spa including closing of financials, taxes, liquidation of fixed assets and products for profit.
01/2006 to 03/2015
Practice Manager/Owner Somerset Surgical Associates City, STATE,
  • Managed opening of practice including purchasing of all fixed assets, computers, telephones and medical supplies
  • Hired and managed staff of 4-7 people for busy surgical practice
  • Oversaw that all demographics and insurance information was verified and entered correctly
  • Performed all medical billing and coding
  • Posted all collections, corrected any billing errors and re-submitted HICFA forms
  • Worked on any appeals with all major insurance carriers including CMS Medicare and Medicaid
  • Implemented procedure to assure collection of co-pays and co-insurance amounts prior to services being provided including office visits, follow-ups and surgeries
  • Worked closely with hospital administration and department chairs to maintain close and quality care for all patients
  • Served on quality panel at hospital
  • Performed annual office inspection by ACO to verify all OSHA and regulatory outlines were being followed
  • Scored highest in health system for 9 years
  • Paid all invoices and payroll using Quickbooks
  • Worked closely with accountant to file all appropriate taxes
  • Created annual budget to assist with growing practice
  • Worked with hospitals and long-term care facilities to credential physicians
  • Maintained office copies of all licenses and CME's
Expected in 05/1992 to to
Bachelor of Arts: Political Science
University of Hartford West Hartford - West Hartford,

Leadership Broward Class of 35, Florida Medical Center Patient Quality Council - Member 2017

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Resume Overview

School Attended

  • University of Hartford West Hartford

Job Titles Held:

  • ABA Revenue Cycle Manager
  • ABA Revenue Cycle Manager
  • Owner
  • Practice Manager/Owner


  • Bachelor of Arts

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