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1 Main Street, New Cityland, CA 91010
Home: (555) 322-7337 | Cell: 000-000-0000
example-email@example.com
Detail-focused Records Clerk with 5+ years of experience in customer and administrative services. Adept at assigning accurate medical codes and diagnoses with proficiency across a wide range of services. Sound knowledge of guidelines and regulations as well as the integration of coding and payment policy changes into the reimbursement process. Seeking a role on a team committed to cleaner claim submissions faster reimbursements and fewer denials.
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- Gather patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians’ offices; retrieving information from automated printer
- Organize master patient index by completing assigned portion of daily audit trail; correct and communicate problems according to established procedures
- Initiate medical records by creating and processing the patient care record folder
- Ensure record availability by processing charts into the department using chart mark-off procedures and facilitating chart location activities
- Retrieve medical records by following chart-out procedures documenting reasons charts cannot be retrieved for statistical and follow-up purposes
- Delivered charts to assigned areas of the hospital by following established routing procedures
- Kept health care providers informed by communicating availability or unavailability of the record
- Guaranteed continuity of work operations by documenting and communicating actions irregularities and continuing needs
- Adhered to professional standards hospital policies and procedures federal state and local requirements
- Processed 180 pieces daily reviewing statement of health forms for life insurance; approve and declined SOH’s
- Maintained solid customer relationships troubleshooting customer concerns with professionalism
- Drafted status reports on customer service issues while successfully maintaining a high call volume
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