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Home: 000-000-0000 | Cell: 000-000-0000
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Experienced Service Advisor who can successfully integrate customer needs in with company policies. Proficient in Microsoft productivity software organizational skills and communication skills with coworkers management and customers. Specializes in creating a superior customer service environment for the customer exceeding customer expectations and ensuring the accuracy of the service request for each customer need.
- Managed customer service department and arranged customer service appointments.
- Worked closely with parts department to make sure that customer requests were carried out on time and properly.
- Paid close attention to the needs of each customer and was always called on to diffuse a volatile customer situation.
- Delivered services based on the invoices created by customer requests.
- Addressed customer concerns regarding potential damage done by detailing service.
- Assisted in creating a parts department that helped to expand revenue by up to 50 percent.
- Scheduled customer appointments and coordinated appointments with service managers.
- Fielded customer concerns and questions by phone and in person.
- Finalized the customer transaction before the customer too possession of their vehicle.
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