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Teresa Quintana
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Experienced Membership Advisor who has experience handling a large clientele. Adept at introducing new members to a service delivering high quality customer service to new and existing members and utilizing computer sales tools to do appropriate follow-up calls. Specializes in customer service membership satisfaction and growth of membership roll.
Core Qualifications
- Customer service
- Rules enforcement among membership
- Growing membership roll
- Telephone marketing inquiries
- Outbound telephone recruitment
- Generating new membership leads
- Maintaining contact with existing members
Experience
Membership Advisor
4/1/2009 – 7/1/2014
Company Name
City, State
- Helped establish membership campaigns in new territories.
- Established rules for following up with existing members and keeping those members engaged.
- Developed outbound calling script used for telephone recruiting.
Membership Advisor
4/1/2003 – 4/1/2009
Company Name
City, State
- Created new group rules that were implemented to all existing members.
- Handled hostile members with questions and complaints.
- Assisted in developing membership drives that involved going out into communities and getting involved in community events.
Membership Advisor
9/1/1995 – 4/1/2003
Company Name
City, State
- Created a membership drive that made the company one of the largest arts and crafts organizations in the state.
- Worked with marketing group to develop a newsletter that would keep the members engaged and updated on group activities.
- Trained phone associates on methods of turning prospects in to new members.
Education
Associates Degree – Hospitality
1994
Company Name
City, State
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