Customer Service Associate Resume Examples

Highly skilled and dependable Onboarding Specialist with a superb customer service record. Exceptionally adept at providing training and mentoring to new recruits and interns. Knowledgeable in all aspects of employee documentation maintenance in paper and electronic forms.

• Vast experience in curriculum development and business process analysis
• Excellent proficiency with MS Office applications including Access Word and Excel
• Superior expertise in expense management
• Strong process and system troubleshooting abilities
• Outstanding skills in conflict management
• High problem-solving and organizational abilities
• Good written and oral communication skills

• Coordinated with candidates and referring employers.
• Scheduled job interviews in collaboration with lateral recruitment team.
• Drafted and transmitted securities offer letters.
• Managed all new recruit employment and payroll documentation.
• Supervised new recruit orientation and training programs.
• Prepared and maintained new hire spreadsheet records.

• Supervised sales support staff and investment representative onboarding processes.
• Conducted business application training by telephone and in person.
• Performed system diagnostics testing and recommended appropriate problem solutions.
• Maintained and updated all report and resolution documentation.