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Shayna Booker
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Professional Cisco VoIP Engineer with a proven background of industry design and vendor experience. Adept at Cisco design architecture and implementation. Specialize in Cisco IPCC technologies documentation techniques and Cisco voice technologies.
Core Qualifications
- Cisco analog and digital voice devices
- DHCP Server Configuration
- Deployment and administration of various Cisco solutions
- Cisco router configuration
- Call Manager 4.1
- Advanced bulk administration tools
- Technical support and client relationships
- Ability to effectively train and support staff and clients
- Public speaking
Experience
Cisco VoIP Engineer
8/1/2007 – 9/1/2013
Company Name
City, State
- Developed deployment solutions for network technologies including Optical VoIP VPN SAN switching and routing.
- Responsible for verifying current certification and standards for technicians engineers and project plans.
- Responsible for managing all post-sale technical support administered both remotely and on-site.
Cisco VoIP Engineer
2/1/2005 – 8/1/2007
Symtek
Durham, NC
- Evaluated the network topology for layer 2 and 3 connection requirements.
- Interpreted AOTS work order tickets and troubleshoot accordingly to maintain a seamless network system.
- Owned H323 and MGCP Gateway for Call manager and IOS router.
Cisco VoIP Engineer
9/1/2000 – 1/1/2005
Silver & Regis
Durham, NC
- Oversaw all pre-sale and post-sale technology support for client-specific requirements and requests.
- Attended recruitment and selection events for engineering and technician staffing needs.
- Responsible for all CTI port CTI route IPCCX and SRST issue.
- Managed all technology-related issues for 150 workstations including repairs diagnosis troubleshooting networking equipment and software solutions.
Education
Bachelors – Mechanical Engineering
September 1998 to June 2002
University Name
City, State
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