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Felicity Weeks
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Experienced Telephone Operator offering services to bring greater organization and customer service to a company in need.
Core Qualifications
- Friendly and clear voice that is easy to understand
- Exceptional listening and communication skills
- Multitasking abilities needed to speak listen and operate switchboard simultaneously
- Capable of typing 50+ words per minute
- Proficient in MS Office as well as other computer programs
- Great customer service and people skills
Experience
Telephone Operator
11/1/2009 – Present
Company Name
City, State
- Listen and assist callers with any requests they may have
- Make suggestions when direction of call is in question
- Operate telephone switchboards in a timely and efficient manner
- Provide callers with information requested
- Operate paging system throughout the facility
- Record phone calls and relay messages accurately
- Return phone calls when needed
- Keep records of calls for future reference
Secretary
3/1/2007 – 11/1/2009
Company Name
City, State
- Answered phones and emails promptly
- Transferred calls or took messages as needed
- Performed clerical duties such as typing proofreading copying filing etc.
- Answered customer questions or led them to the person who could
- Guide visitors through the building
- Provide other customer service in anyway necessary
Education
AssociateÕs Degree
XXXX – XXXX
University Name
City, State
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