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Engaging Visitor Services Manager adept at offering a wide selection of visitor services in frequently higher volume environments. Skilled at scheduling and coordinating events. Specialize in timely courteous responses to visitor inquiries.
● Far-reaching experience organizing visitor information
● Adept at arranging special events and guided tours
● Admirable knowledge of PR procedures
● Solid understanding of database maintenance procedures
● Ability to interrupt and analyze visitor data
● Excellent communications and problem solving skills
● Ensured that all information on zoo website was updated.
● Hired visitor welcome center staff.
● Responded to emails and answered phone calls.
● Maintained inventory of welcome center brochures.
● Prepared itineraries for group visits arranged in advance.
● Updated zoo maps to include clearer visitor directions.
● Supervised paid staff and volunteers and provided feedback.
● Ensured that park safety and security procedures were implemented.
● Monitored online comments from visitors to boost visitor relations efforts.
● Provided requested information on village activities and events.
● Approved visitor discount programs to increase visitors.
● Updated website to list all upcoming events.
● Arranged tours and group visits.
● Updated school website and prepared calender of upcoming events.
● Worked with various departments on special events including alumni activities.
● Ensured that conference rooms and auditoriums were prepared for scheduled events.
● Arranged student visits and coordinated activities with admissions staff.
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