Create a Winning Document With our Customer Service Representative Resume Template for Word

Step 1: Writing Your Summary Statement

Summary statements are typically the first things that an employer will read, and may be used as a way to weed out weaker job candidates. This is your opportunity to intrigue the reader enough to make the cut.

The statement should include the key skills of a customer service representative as listed in the job posting, and explain how you are the perfect fit. It can be written in either bullet points or paragraph form, but with no more than three lines. Here are some things that should be included.

• A few skills specific to the job
• Something about your personality or expertise
• The job title and your years of experience in that field

Following are some examples of summary statements that will get an employer’s attention.

Customer service representative with nine years of experience, primarily in boutique clothing stores. Able to successfully resolve the most difficult customer complaints. Strong interpersonal skills that clients cite as one of their reasons for returning.

• Customer service representative with three years’ experience in medical supplies
• Excellent computer skills for data entry and reporting
• Proven track record in boosting sales by pursuing reorders

Five years of customer service representative experience in technology products. Received award for top resolution skills for three years running. Excellent interpersonal skills that have been mentioned in a large number of client reviews.

Customer service representative with six years of office supply industry experience. Consistently boost phone sales by suggesting additional add-on products. Excellent product knowledge used to decrease customer returns.

Use the customer service representative resume template for Word to develop your own summary that will help you get noticed.

Step 2: Writing Your Skills Section

In the skills section, you want to include a list of skills that are necessary for the specific position you are applying for, as well as for that career in general. It’s a good idea to use a bullet point format so that the section can be read easily and quickly, and to organize them a sensible order. The customer service representative resume template for Word suggests putting this section up at the top where it will be noticed immediately. Here are some tips to keep in mind:

• Include five to seven skills that relate directly to the open position
• Keep the skills general to keep it brief, leaving details for other sections
• List the primary skills first

Here are some of the top skills that a customer service representative should have and that you might include here.

• Excellent customer service
• High degree of interpersonal skills
• Communication skills, both oral and written
• Administrative and clerical skills
• Adept with computer programs
• Sales and marketing ability

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Step 3: Writing Your Work History Section

While the prior sections are meant to get prospective employees interested, the work history is where you will make that interest pay off. Here, you make your experience clear, as well as any particular achievements you’ve garnered along the way, proving what you’ve already alluded to in the summary and skills sections. These tips will help you when you’re inserting each job into your work history section of the customer service representative resume template for Word.

• Always include your title, the company, its location and the time you worked there
• Arrange the history in chronological order, starting with the most recent position
• Use action verbs to make you and your experience more dynamic
• Where possible, reference skills or other prerequisites that were in the job posting

Here are some good examples of how you can flesh out your work history in this section.

• Lowered customer returns by improving product knowledge before purchase
• Received customer service representative of the year award for five out of seven years with the company
• Personally reached out to all customers on their birthdays
• Set up a system for checking on customer satisfaction on a regular basis

Step 4: Writing Your Education Section

The education section of your resume should always come after your work history, unless you have just recently graduated and do not yet have experience. These techniques can help you as you use this customer service representative resume template for Word.

• List your education with the highest level achieved first; then chronologically
• Include any classes or trainings that are relevant to the position you are applying for
• You can omit dates if it is a long time ago

Here is an example of how an education section should look:

Associate of Applied Science: Marketing – 2015
Cal State Northridge – Northridge, CA
Courses included: Sales, Marketing, Advertising, Brand Management

Certificates: Microsoft Office and Database Management – 2014
California Computing Center – Woodland Hills, CA
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