13 resumes matching Workforce Management Analyst Resume Samples

Workforce Management Analyst

ALLCONNECT INC Riverdale,Georgia

years IEX Total View version 3 IEX Nice version 4 Microsoft suite professional Experience Workforce Management Analyst December 2011 to Current ALLCONNECT INC － Atlanta , GA Provide real time analysis of...and monthly measures . Participate in the selection , development and implementation of workforce management systems , as well as , the ownership of their configuration and utilization . Analyze and...Written , Financial Analyst , Forecasting , Inventory , Leads , Linux , Microsoft Excel , Multitasking , Office Organization , Onboarding , Operations , Operations Management , Organizational

Last updated on April 23 2015 Resume Score: 90%

Workforce Management Analyst

OnBrand24 Savannah,Georgia

Professional Summary Meticulous , results - driven Workforce Management Analyst with the education and work experience to process numerous datasets and support the smooth function of legal operations...on Analyzing patterns Supervision Work History 04/2020 to Current Workforce Management Analyst On Brand24 | Savannah , GA Contributed to company achieving and holding industry - leading customer service...Information Sciences from Full Sail University as well as Certification as a Legislative Classification Analyst . Focused on maintaining optimal coverage and service levels . Effective at training new employees

Last updated on October 29 2020 Resume Score: 80%

Workforce Management Analyst

Teleperformance Augusta,Georgia

Motivated to learn , grow and excel in Industry . Work History Teleperformance - Workforce Management Analyst Augusta , GA 11/2017 - Current Identified computer hardware and network system issues...issues , performing troubleshooting techniques for remediation . Worked closely with management teams to plan , develop , coordinate and execute technical strategies aligned to client's vision , mission...Timeframe basis with customers concerning data exchange and technology integration . Coordinated with management teams to plan , develop , align and execute strategies that would meet client's vision , mission

Last updated on April 22 2020 Resume Score: 80%

Workforce Management Analyst

Garden City,GA

Professional Summary Meticulous , results , driven Workforce Management Analyst with the education and work experience to process numerous datasets and support the smooth function of legal operations..., Writes reports , updates spreadsheets and produces forecasts , Work History Workforce Management Analyst , 04/2020 to Current On Brand24 , Savannah , GA Contributed to company achieving...Information Sciences from Full Sail University as well as Certification as a Legislative Classification Analyst , Focused on maintaining optimal coverage and service levels , Effective at training new employees

Last updated on October 29 2020 Resume Score: 80%

Program Manager / Workforce Management Analyst

San Diego,California

Oracle , Sales Force , SQL , and Web Ex Professional Experience Program Manager / Workforce Management Analyst December 2011 to July 2015 American Customer Care － San Diego , CA Responsible for...analyze , and summarize reports for Company projects and employee performance Evaluate workforce management requirements and staffing models development utilizing multiple forecasting tactics Oversight...Marketing and Management , Mentor , MS Excel , mail , word , Minitab , newspapers , performance management , processes , program management , project management , public

Last updated on July 07 2015 Resume Score: 100%

Human Resources Manager

American Medical Support Services Slidell,Louisiana

overseeing HR training . Charter Communications | Slidell , LA Workforce Management Analyst 11/2007 - 05/2017 Created workforce planning and development models for quarterly scheduling and processes...processes . Collaborated with senior and department leaders to develop and implement workforce plans . Handled all schedule - related requests , including PTO , shift swaps and overtime . Developed new...company operations . Highly - focused and ambitious Human Resources Manager bringing 6+ years management experience with extensive customer service , public relations and philanthropic background .

Last updated on August 12 2020 Resume Score: 80%

Customer Service

Macys Goodyear,Arizona

adjustmentscreating accounts and maintaining records Workforce Management Analyst 08/2007 to 02/2015 Humana/Right Source Tempe , AZ Operational analyst and reporting of real time call traffic . Provided...Provided each site support and direction by monitoring the operations workforce management applications . Advise senior leadership on critical operation needs . Scheduling events - training , meetings...problem solving , critical thinking , executive management support , telephone skills , time management , multi - task management , organizational skills , prioritization , p

Last updated on September 28 2016 Resume Score: 100%

Senior Business Operations Analyst

Dish Network Englewood,Colorado

of Teleopti Scheduling Software for 10 , 000 agents Evine February 2011 to August 2015 Workforce Management Analyst Eden Prairie , MN Develop and maintain daily reports ...staffing accordingly Determine skill need on an a skill site day of week and time of day using Workforce Management metrics Identify volume interruptions that impact contact center performance Configuration...Benefit Analysis on work at home agents vs on - site agents Evine August 2010 to February 2011 Workforce Scheduling Coordinator Eden Prairie , MN Create schedules in excel for 300 call center reps in

Last updated on July 28 2016 Resume Score: 100%

Mortgage Banking Document Mortgage Banking Doc Ops Specialist

JPMorgan Chase Bank, N.A Monroe,Louisiana

the payoff tracing system . Provide training to peers on new functions and processes . Workforce Management Analyst July 2007 to August 2008 Accent LLC - Monroe , Louisiana Responsible for entering and...various management teams to share responsibility for meeting service level and response time objectives across all contact channels ; utilizes scheduling software and tools for managing workforce - related...Responsible for assisting management with business unit productivity goals by providing accurate forecasting , staff calculations , staff schedules and management reports . Assist management in monitoring adherence

Last updated on October 12 2015 Resume Score: 90%

Bilingual Technical Support Specialist

Asurion Las Vegas,Nevada

Utilized content management system to post images and videos of company products online . Increased customer engagement through social media . 03/2014 to 03/2016 Workforce Management Analyst Williams Sonoma...troubleshooter with deep understanding of system architecture and diagnostics . Knowledgeable Workforce Analyst capable of gathering , reviewing and modeling information to make proactive adjustments to...and analytical strategies to make effective decisions about workforce needs . Collaborative and open team player adept at working with management to find and implement effective solutions . Focused on

Last updated on May 14 2020 Resume Score: 80%

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