88,312 resumes matching Technical Solution Manager Contact Center Resume Samples

Contact Center Solution Architect

Cerium Networks Woodinville,Washington

career . ) Go to expert for all contact center solutions and technical integrations . Pre - sales support to identify , qualify and position contact center solutions in conjunction with the...Solver Persuasive negotiator Fantastic presentation and communication skills Work History Contact Center Solution Architect 07/2016 to 10/2016 Cerium Networks – Seattle , WA (After 3 months , I...revitalizing of weak partner relationships . Maintained expertise and knowledge of the contact center solution industry . Premier Sales Executive 10/2006 to 10/2011 Egencia - an Expedia

Last updated on January 12 2017 Resume Score: 70%

Technical Solution Manager-Contact Center

Cisco Systems Boxborough,Massachusetts

Cisco Received Team of the year award for my team in Mind Tree limited Experience Technical Solution Manager - Contact Center Jul 2014 to Current Cisco Systems － Boxborough , MA Since last 8 months I have...troubleshooting experience Contact Center customer escalation handling experience Hosted Collaboration Solution for Contact center knowledge Datacom product testing Vo IP technical expertise Agile development...Collaboration Solution for Contact Center Aug 2010 to Jun 2014 Wipro Technologies － Bangalore , KARNATAKA Worked as Test lead for Cisco Systems Hosted Collaboration Solutions (HCS) for contact center project

Last updated on March 18 2015 Resume Score: 100%

Contact Center Manager

Voya Financial Orange Park,Florida

utilized throughout the entire company for new hired managers . Professional Experience Contact Center Manager , 05/2016 to 11/2016 Voya Financial － Jacksonville , Florida Managed a team of 19 Client...handle bilingual call for full service and record keeping . Carry out day to day operation of a Contact Center function . Accountable for reviewing and ensuring team and department goals are met . Analyze...specifically Client Experience . Unit Manager , 04/2012 to 05/2016 Everbank － Jacksonville , Florida Led a team of 18 Client Services Representatives including the Call Center Administrative Assistant in which

Last updated on November 10 2016 Resume Score: 90%

Contact Center Manager

POTPOURRI GROUP INC Whitinsville,Massachusetts

and developed new procedures while maintaining company standards and personnel Experience Contact Center Manager , 06/2013 to 09/2013 POTPOURRI GROUP INC － Whitinsville , MA Manage day to day activities...policy . Call Center Manager/ Customer Service Manager , 01/2007 to Current CARUS PUBLISHING COMPANY － Peterborough , NH Oversee all daily operations of an inbound call center for a company that...call center I reorganized the Lead staff scheduling to maximize coverage , developed new personnel to conduct seasonal training . Created a culture of Trust and Respect among the call center staff

Last updated on August 14 2015 Resume Score: 60%

Contact Center Operations Manager

Pediatric Associates Hollywood,Florida

Management System and Contact Center Experience with timekeeping software such as Winstar , Kronos ; ADP e Time , and Oracle Experience Contact Center Operations Manager March 2009 to Current Pediatric...Avaya Contact Center to ensure offices are adequately staffed and calls are answered in a timely fashion . Responsible for the hiring , training , and professional development of all Contact Center staff...Pediatric Associates - Plantation , Fl Strategically planned and executed the implementation of a Contact Center averaging 200 , 000 calls per month . Work closely with the I . T . Department and our technology

Last updated on March 16 2016 Resume Score: 90%

Contact Center Manager

TriWest Healthcare Alliance Telecommute, La New Orleans,Louisiana

of success within call center and operations environments by continuously surpassing goals while complying with company standards and mission . Work History Contact Center Manager , 08/2019 to 10/2020...performance and making improvement recommendations to leadership team . Managed Inbound and Outbound Contact Center performance outcomes ; identified opportunities for process improvement and resolved issues...partnerships , to enhance performance , business strategies , processes , and best practices . Center Manager , 01/2014 to 01/2016 Advance America - New Orleans , La . Managed staff of customer service

Last updated on November 30 2020 Resume Score: 80%

Contact Center Coach/Liaison Manager

Boynton Beach,Florida

p Development Problem Resolution Training management Team Leadership Work History Contact Center Coach/Liaison Manager , 12/2019 to 03/2020 Nations Safe Driver – Boca Raton , FL Developed lesson...vendor investigations , documented issues and escalated to executive teams as needed , Contact Center Supervisor , 03/2016 to 07/2019 MGN Group – Coral Springs , FL Improved organizational...Served as a liaison with 3rd party vendors and making recommendations for optimization of customer solution and satisfaction and safeguarding overall integrity , Liaised between executives and entry

Last updated on May 04 2020 Resume Score: 80%

Technical Solution Manager

Symantec Corporation Santa Clara,California

Products : Informatica MDM 9 . x . Agile Methodology . Experience Technical Solution Manager Mar 2013 to Current Symantec Corporation － Mountain View , CA Conducted knowledge...Highly motivated professional with more than 11 years of experience of Solution Architect , Solution Delivery , Technical Project Management expertise on Business Intelligence (BI) , ...enhancements . Well versed with Agile methodology , participated in sprint meeting as BI Solution / ETL Architect . Engaged with key SME to collect information on DW Subject area ,

Last updated on February 12 2017 Resume Score: 70%

HR Contact Center Specialist

TD Bank Greenville,South Carolina

management skills Experience 07/2016 to Current HR Contact Center Specialist TD Bank － Greenville , SC Answer and resolve employee and people - manager issues including navigational support and processing...procedures , laws and regulations . Participates in school retention efforts by maintaining productive contact with his/her active students through graduation . 05/2014 to 10/2014 Recruiting Coordinator 03/2014...of more projects that come down the pipeline . 10/2014 to 07/2016 Admissions Representative ITT Technical Institute － Greenville , SC Conduct face - to - face or personal interviews , telephone interviews

Last updated on September 04 2017 Resume Score: 90%

Contact Center Supervisor

Rochester,New York

, Experience Maximus Rochester , NY Contact Center Supervisor 01/2017 to Current Monitor and manage the performance of Consumer Service Specialists...Maintain up , to , date knowledge of Contact Center programs and systems , Provide assistance and updates to staff regarding...Qualifications 6 years of Supervisor/Manager experience , 11 years of call center experience , 14 years in the customer service industry

Last updated on September 13 2017 Resume Score: 100%

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