T2 Mac+ Chat
Apple Inc. Auburn,Washington
around the world . Highlights Onboarding Mentoring Experience Nesting experience Phone and Chat experience T2 i OSMac+ T2Beats T2Coaching and developing skills from QA at previous job with IBMTeam Manager...achieve customer satisfaction and issue resolution . Experience Apple Inc . AHA - Boise , ID T2 Mac+ Chat 10/2015 to Current Providing simple solutions for complex issues for customer and T1 advisors...more assistance . Beats T2 trained Maintained CSAT at top the level on the team . Top survey returns with positive customer comments Apple Inc . AHA Auburn , WA i OS T1 Chat Mentoring 07/2015 to 09/2015
Apple Help Desk Mac T2 Senior Advisor / Supervisor
Kelly Services Kissimmee,Florida
and rapidly resolved client conflicts to prevent loss of key accounts . Experience Apple Help Desk Mac T2 Senior Advisor / Supervisor 03/2015 to Current Kelly Services Orlando , FL Provided thorough support... Assisted customers with technical issues via email , live chat and telephone . Provided real - time support to everyday users of [IOS , OX , Mac , IPod , IPhone , IPad Service] . Worked with customer
T2 IOS Representative
Apple Orlando,Florida
Microsoft Word , Excel , and Powerpoint Organized Work at home discipline and experience Work History T2 IOS Representative , 08/2014 to Current Apple – Austin , TX Provided top level technical support...maintaining a relationship with the customer Met and exceeded company metric expectations Promoted to a T2 Senior IOS Advisor within 6 months of hire Technical Support Representative , 02/2013 to 02/2014 ...enable me to combine my skills as a technical support agent with my experience in customer service and chat support . Skills Technical support expert Customer service expert Analytical and critical thinker
MAC Freelance Artist
M~A~C Chicago,Illinois
Initially hired at MAC as a freelance artist and was promoted to permanent artist within two weeks due to my work ethic , client satisfaction ratings and product sales . Experience MAC Freelance Artist
Lead Mac Operator
Sayers Communications / Quebecor World Ballwin,Missouri
expertise using Mac and Windows OS , Adobe Creative Suite of tools and MS Office Suite . I also gained extensive knowledge in CTP workflows as it relates to lithograph printing . Mac Operator 11/2002...Experienced in translating the customers needs to production staff MS Windows proficient Work History Lead Mac Operator 11/1983 to 08/2002 Sayers Communications / Quebecor World – Rock Hill , MO I began my career...the opportunity to continue my personal growth in the printing industry by extending a position as a mac operator . In this position I continued to learn how to apply my knowledge of pre - press to formulate
MAC TECHNICIAN
Apple Inc. San Jose,California
mechanism for simultaneously opening the front and side panels of the enclosure . Work History MAC TECHNICIAN Apple Inc . - Santa Clara 06/2006 - Current Prepared concise and detailed do...Tau Sigma , National Honorary Mechanical Engineering Fraternity Certifications Apple Certified Mac Technician (ACMT)Apple Certified i OS Technician (ACi T)
AppleCare Senior Advisor, Mac+ T2
Apple, Inc Ypsilanti,Michigan
Active Listening Skills Strong Mentor Time Management Work History Apple Care Senior Advisor , Mac+ T2 07/2016 to Current Apple , Inc Consistently met or exceeded metric goals . Created content and...resolution and customer satisfaction . Fostered teamwork and growth by helping fellow advisors in group chat rooms . Mentored fellow advisors and teammates . Consistent all around top performer including
Chat Moderator
Gala Bingo Fredericktown,Missouri
Mediation capability Fast typist Macro Proficient Work History Chat Moderator , 02/2011 to 07/2013 Gala Bingo – Britain Managed online chat games for bingo players , customer service as needed , kept...informed of bingo specials , site rules , entertained customers . Chat Moderator , 08/2006 to 05/2010 Bingo Cafe – Curacao Online chat moderator for several bingo sites operated by Blue Stone Entertainment...Professional Summary Chat moderator , excelling at customer satisfaction and retention . Sales support specialist . Flexible and hardworking in deadline - driven environments . Skills Exceptional
Mac Line Prep
Columbia Station,Ohio
and maintenance Recipe preparation Experience Sandridge Food Corporation , Medina , OH Mac Line Prep 10/2019 , Current Followed proper food handling methods and maintained correct temperature
MAC Makeup Artist
MAC Cosmetics Tacoma,Washington
background Outstanding client care Laser Theory and education Experience 01/2017 to Current MAC Makeup Artist MAC Cosmetics - Federal Way , WA Educated clients on skin care procedures and products . Promptly
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