Senior Support Supervisor

Penn Medicine Academic Computing Services (PMACS) Ardmore,Pennsylvania

and Repair Experience Senior Support Supervisor September 2012 to May 2015 Penn Medicine Academic Computing Services (PMACS) - Philadelphia , PA Manage team of 25 local support providers across Penn...director to discuss ongoing support issues . Cover support areas directly for absent LSPs , including answering support requests via phone , email and KACE system . Senior Support Provider May 2010 to September...Professional Summary Results - driven technical support manager with extensive senior - level experience in spearheading the support , delivery and implementation of enterprise - wide solutions In - depth

Last updated on September 18 2015 Resume Score: 90%

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