Senior Customer Success Manager

Illumeo, Inc San Jose,California

Media Inc Experience Senior Customer Success Manager Feb 2016 to Current Illumeo , Inc － San Jose , CA Managed and collaborated with Engineering , Marketing , Customer Success Team and sales team to...Marketing , Production , and Executive teams on ERP usage (Net Suite) and best practices . Customer Success Manager Feb 2016 to Aug 2016 San Jose , CA Proformative (Acquired and Re - branded to Illumeo ...engagement . Customer Success - Saa S Renewals Compliance Analyst . Jun 2015 to Dec 2015 Marketo － San Mateo , CA Develop and nurture relationships with multiple clients to increase customer satisfaction

Senior Customer Success Manager

Vibes Mount Prospect,Illinois

Summary Results - oriented Senior Customer Success Manager who excels in revealing customer needs and delivering solutions through highly efficient communication . Key Skills Team management Strategic...Upselling and consultative selling Exceptional customer service skills Strong interpersonal skills Experience 01/2016 to Current Senior Customer Success Manager Vibes － Chicago , IL Accountable for a book...marketing​ 04/2014 to 01/2016 Customer Success Manager Vibes － Chicago , IL Worked on a book of business that accounted for $ X in annual revenue Acted as the lead manager on five accounts focusing on

Senior Customer Success Manager

Austin,Texas

communication Project management Work Experience Catapult Systems January 2017 to Current Senior Customer Success Manager Austin , TX Work across multiple teams to create and streamline... , to closing deals Ramped within one month of transition from Customer Success Manager to Account Executive to exceed goals Q42016 , and surpass the 110%...October 2016 , and December 2016 Hot Schedules May 2015 to July 2016 Customer Success Manager Austin , TX Attained monthly renewal and upsell goals Transitioned

Senior Customer Success Manager

AppNeta Boston,Massachusetts

Work History Senior Customer Success Manager , 10/2015 to Current App Neta – Boston , MA Increased account portfolio to second - largest on team , totaling 75 customers worth over $ 2 million in annual...team gather more insight around customer use cases and delivery of value . Presented on - site to 100 product users at largest Boston customer's HQ . Customer Success Manager , 01/2014 to 10/2015 App Neta...closing the most upsell business on the team in two quarters . Collaborated with Vancouver office on customer presentations and ensured users fully understood and realized value from the solution . Business

Senior Customer Success Manager

Shreveport,Louisiana

t Goals and Performance Excellent customer service skills Customer , oriented Training and mentoring Strategic thinker Work History Senior Customer Success Manager , 12/2019 to Current Cox Enterprises...in sales , Visited customer locations to evaluate requirements , demonstrate product offerings and propose strategic solutions for diverse needs , Drove business success by maintaining and applying...in a commission or incentive based environment , Enthusiastic and eager to contribute to team success through hard work , attention to detail and excellent organizational skills , 4 years experience

Senior Customer Success Manager

ThisWay Global Austin,Texas

Scrum and Agile proficiency Applicant Tracking Systems Technical consulting Work History Senior Customer Success Manager May 2019 - Feb 2020 This Way Global Austin , TX Led company to successful product...l Summary Customer Success Manager dedicated to meeting and exceeding customer needs . Independent and motivated with proven track record of building rapport and maintaining loyal customer relationships...and introduced higher standards for customer service and increased efficiency by streamlining operations in Salesforce Service Cloud . Established customer success and support practices from scratch and

Senior Customer Success Manager Tier 2

Locust Grove,Georgia

Performance improvement Analytical thinker Team Player Quiet home office Work History Senior Customer Success Manager Tier 2 , 06/2017 to Current Kelly Services – Remote , GA Monitored metrics...Professional Summary Experienced Customer Success Manager bringing 20 years of quality performance in customer support supervisory roles , Skilled in mentoring team members to deliver exceptional...ry teams to layout , design , and unfold new technology features , Customer Success Manager Tier 1 , 01/2014 to 06/2017 Kelly Services Apple – Remote , GA Trained and

Corporate Customer Success Manager

Pleasanton,California

oriented senior customer success manager in the tech industry who specializes in quality customer success , customer support ... CA I was promoted to Senior Customer Success Manager on the Solutions Team within Survey Monkey when we were acquired in Aug 2015Helped build out the Customer Success team from when it was only 3...Product and Engineering on identification and tracking of enhancement requests and bugs Senior Customer Success Manager 08/2015 to 10/2017 Survey Monkey (Tech Validate acquired by Survey Monkey in Aug 2015)