Sales Agent - Timeshare Resorts

Starpoint, Grandview, Tahiti Village & Ron Jon Cape Caribe Resorts Las Vegas,Nevada

amt . Experience Sales Agent - Timeshare Resorts June 2004 to October 2013 Starpoint , Grandview , Tahiti Village & Ron Jon Cape Caribe Resorts － Las Vegas - Cape Canaveral , NV & FL Conducted

Account Director - New York City Metro Market- Starwood Hotels and Resorts Worldwide, Inc

Starwood Hotels of NY Brooklyn,New York

trade shows . Experience Account Director - New York City Metro Market - Starwood Hotels and Resorts Worldwide , Inc 05/2011 － Current Starwood Hotels of NY New York , NY 10019 Responsibilities includes...sales . Assist local and international accounts to connect to nearly 1 , 200 Starwood Hotels and Resorts in 100 countries featuring seven (7) Starwood brand throught the Starwood team Hot program . Attend...properties . Sales Coordinator 03/2002 － 10/2007 Starwood Hotels of New York - Starwood Hotels and Resorts Worldwide Inc . New York , NY 10019 Assisted a team of five (5) International Sales Managers ,

Senior Duty Manager

Walt Disney World Orlando,Florida

eliminate processes and behaviors that drove less favorable Guests experiences . Partner with other Resorts , Guest Communication , and Claims to share best practices on how to address Guest Developed Daily...eliminate processes and behaviors that drove less favorable Guests experiences . Partner with other Resorts , Guest Communication , and Claims to share best practices on how to address Guest Inconvenience...hotel Manage warehouse inventory and storage areas in the Resort . Retail Guest Service Manager Resorts , 02/2011 to 02/2015 Walt Disney World – Orlando , FL Responsibilities include training our Cast

Executive Director

Ultimate Engineering Ltd Duluth,Georgia

Business Transient with over $ 587 , 000 YOY WALT DISNEY HOTELS a ND RESORTS , 08/2009 to Current Walt Disney Hotels And Resorts , Anaheim , CA Education Bachelor of Science , Hotel Management , ...approaches . Director of Sales & Marketing Fairmont East Africa , 02/2006 to 09/2006 Fairmont Hotels & Resorts - Canada , Nairobi , Kenya Recruited from USA to help inculcate a new culture while overseeing

Assistant Language Teacher (ALT)

Interac Corpus Christi,Texas

tance and cleaning . 08/2007 to 10/2007 All - Star Resorts Gift Shops Guest Service Representative Disney College Program - Orlando...cleaning . Promote specials . Knowledge of parks and resorts . 03/2007 to 07/2007 Customer Service Representative Blockbuster Video

Engineering Services Manager

Walt Disney World Tavares,Florida

resources are available to maintain world class operations . Engineering Planning Manager , WDW Resorts (TA) , 06/2016 to 02/2017 Disney\'s Saratoga Springs Resort – Walt Disney World Provide Leadership...ensure excellent guest experience . Planning Manager , 06/2016 to 02/2017 Walt Disney World – WDW Resorts Engineering Drive consistent processes for all Resort Engineering Services for Top 3 issues reporting...Calls . Manage construction projects , Lead the Resort Furnishings Team . Liaison between local Resorts Engineering and the Hot So S project teams to integrate the new software into the daily business

Corporate Counsel

KSL Resorts San Diego,California

Efficient , organized , responsive and personable Proficient in Microsoft Office Experience KSL Resorts June 2016 to Current Corporate Counsel San Diego , CA Sole attorney within organization .  ...governance and compliance .   Achieved successful outcomes on claims defended in - house .   KSL Resorts January 2008 to May 2016 Associate Corporate Counsel San Diego , CA Provide legal advice regarding...various areas of need (e . g . reporting , contract requests , legal procedures) KSL Resorts October 2006 to January 2008 Contracts Administrator La Quinta , CA Reviewed proposals to ensure

General Manager

Starwood Hotels & Resorts Fortville,Indiana

maintenance as a general manager . Work History General Manager , 02/2011 to Current Starwood Hotels & Resorts – Sheraton Indianapolis at Keystone Crossing Sheraton Indianapolis Hotel at Keystone . Feb . Present...general manager position in the company . General Manager , 09/2007 to 02/2011 Starwood Hotels & Resorts – Sheraton Bloomington Hotel , MN Sheraton Bloomington Minneapolis South , . Sept . Feb . 564...(Star Voice) , from 69 to 85 in 3 years . General Manager , 06/2004 to 09/2007 Starwood Hotels & Resorts – Sheraton Indianapolis Hotel and Suites 560 Rooms . (159 suites)30 , 000 sq . ft . meetings space

Call Center Trainer

Silverleaf Resorts Lake Dallas,Texas

Service Computers Internet Research Work History Call Center Trainer Feb 1994 - Current Silverleaf Resorts 6321 Blvd . 26 , North Richland Hills , TX Effectively train new hires weekley for outbound call...hires paperwork to corporate . Teach scripts and responses Effectively teach product knowledge - Resorts , timeshares Handle timesheets and payroll Answered to call center director with weekley training...to take over calls for on line training . Call Center Divisional Feb 1994 - Current Silverleaf Resorts 1221 Riverbend Dr . Dallas , TX Responsible for managing 3 teams of 20 operators , total 60 reps

Corporate Director of Finance

Great Wolf Resorts Waunakee,Wisconsin

Corporate Director of Finance April 2014 to Current Great Wolf Resorts － Madison , WI Manage yearly budget process for Great Wolf Resorts . Oversee quarterly production of board book which is distributed...new budget and forecasting system . Senior Manager of Finance June 2013 to April 2014 Great Wolf Resorts － Madison , WI Implemented labor management system . Manage financial analysts . Created labor metrics...forecast and review previous month's P&L . Senior Manager November 2011 to June 2013 Great Wolf Resorts － Madison , WI Created a Key - Performance - Indicator Dictionary for expenses . Wrote and taught