Internet & BDC Manager

Automotive Industry Manchaca,Texas

branding objectives . Work History Automotive Industry - Internet & BDC Manager Austin , Texas 08/2009 - 02/2020 To manage team of Internet and business development call center representatives to support...MS Office , Oracle Skills Sales Teamwork Sales goals Sales Management Customer Service Sales Development Business Development Business Planning Internet research Internet sales Vendor procurement New product...l and polite support for sales and service needs Demonstrated products to customers , discussed features and redirected objections to capture sales Compart - National Sales Manager Austin , Texas 08/2007

Inbound Vacation Sales Agent

Holiday Inn Club Vacations Orlando,Florida

Execution and Break Down Entertain during events if needed . Experience 04/2013 to 02/2017 Inbound Vacation Sales Agent Holiday Inn Club Vacations Introduced guests from all over the world to our new and exciting...quarters of employment Continuously ranked within top 4% of sales agents and achieved #1 agent of the month three times . 04/2003 to 09/2007 Sales Manager Inn - Serve Corp for Hampton Inn & Quality Inn Created...logistics for vendors ! Events Planned . 05/1993 to 02/2003 Sales Director /National Sales Trainer National Car Care Club Developed company sales training programs and provided classroom and in - field training

Internet Director/ BDC Manager/ Software Support/ Systems Management

Dutch's Chevy-Ford Stanton,Kentucky

Green's Toyota Lexington , Kentucky Internet Sales Associate Lead management . Customer support and follow - up . Vehicle Sales . Soon after hiring me , the BDC expansion project was put on hold at Green's...monitoring Internet vendor vetting Business development processes and implementation Experience August 2014 to Current Dutch's Chevy - Ford Mt . Sterling , Kentucky Internet Director/ BDC Manager/ Software...Directory Sales . Internet Advertising . Website Sales . Ad Design . Advertising . Consultation . National Ad Campaigns . Cold Calling and Prospecting . Directory Cover Sales . Telephone Sales Nationwide

Bilingual Inbound Sales Supervisor

Charter Communications (Spectrum) Las Vegas,Nevada

effective sales team and hold individuals accountable for meeting sales goals while attaining superior customer service . Professional Summary Charter Communications (Spectrum) - Bilingual Inbound Sales...budgets/schedule and payroll for retail operations in sales department Created tools and solutions for company products such as Cable , Internet , Phone , and Home Security/Automation Recruited , ...Sales Supervisor El Paso , TX 04/2019 - Current Consistently met 105% sales goal with month over month growth while prioritizing 12 additional KPI's Trained Sales Managers , Facilitator Trainers and Supervisors

New Sales Inbound Call Agent

DirecTV Norfolk,Virginia

2015 to July 2015 New Sales Inbound Call Agent Norfolk , VA Developed highly empathetic client relationships and earned reputation for exceeding sales goals . Achieved high sales percentage with consultative...store sales by 20% by upselling merchandise . Generated leads for new sales through telephone and email contact with customers . Edegree Advisor Telecommunications March 2015 to April 2015 Call Agent Norfolk...Norfolk , VA Conduct an average of 200 inbound and outbound calls per day . Submit an average of 2 leads and 4 college programs each during every work shift . Answers inquiries by clarifying desired information

Marketing Internet Sales Supervisor

BUYFUNTOYS Lorain,Ohio

Active listener Work History Marketing Internet Sales Supervisor , 01/2008 to Current BUYFUNTOYS – lorain ohio Power Sellers achieved e Bay requirements for sales volume , customer satisfaction , policy...meet or exceed quality service goals . Managed work flow to exceed quality service goals . Office Supervisor / Property Manager , 08/2000 to 06/2007 Residential Property Management – SOLON , OH Generated...activities and policies to promote products and services . Applied sales forecasting techniques and strategic planning to verify sales and profitability of products , lines and services . Coordinated and

Inbound Sales Agent (Also from 3/2007- 3/20010)

Orkin Pest Control Dacula,Georgia

$ 200 , 000 every month . Experience Inbound Sales Agent (Also from 3/2007 - 3/20010) April 2014 to Current Orkin Pest Control － Covington , GA I provide sales and strategic relationships to establish...able to train and motivate the sales team to peak performance . Top agent in retention at the Affinion Benefits Group , which led to me being awarded with the supervisor position after a month and a half...were connected with the best service for their tech problem . I quickly and accurately managed the inbound and outbound phone calls and successfully managed the escalation process with third party vendors

BDC Agent

Bill Cole Automall Bluefield,West Virginia

building Supervision Education Mtc Princeton , wv 05/2006 GED Work History Bill Cole Automall - BDC Agent Bluefield , WV 10/2019 - 07/2020 Assisted customers by answering questions and fulfilling requests...mandatory for government departments . Trained as supervisor and provided back - up coverage to provide customers with optimal support . Replenished sales floor merchandise and organized shelves , racks...product knowledge , sales abilities and customer relations skills to drive substantial sales increases in rebates and dealer products . Educated customers on promotions to enhance sales . Listened to customer

BDC Agent

Ilderton Dodge High Point,North Carolina

call quota* Respond to inbound internet leads by phone , text message , and email* Schedules sales appointments* Confirms all sales appointments* Reschedules missed sales appointments* Books appointments...learner *Highly dependable *Attention to detail *Computer Skills*Bilingual*Organized  Work History BDC Agent , 08/2016 to 03/2017 Ilderton Dodge – 701 S Main St , High Point , NC 27260 * Completes...accordance with company policy* Attends pertinent training and stay current with the sales department concerns and sales techniques* Attends company meetings as required Front Desk Receptionist , 04/2014

BDC AGENT

KARP AUTO Freeport,New York

counselor Emotionally supportive Reliable Friendly Superior communication skills Work Experience BDC AGENT 01/2011 to 01/2013 KARP AUTO Rockville Center , NY Promptly responded to general inquiries from...Properly directed inbound calls in phone queues to improve call flow . Executed daily operations of calling and emailing customers . Monitored incoming and outbound phone calls , inbound and outbound emails...Critical thinking , Customer service , collection , Documentation , Email , Filing , Grammar , Internet research , Letters and Memos , Microsoft Excel , Microsoft Office Suite , Microsoft Outlook