Guest Service Manager

Edisto Island,South Carolina

Professional Summary Energetic Hotel Manager passionate about delivering superior service to the guest , In developing and training teams , effectively passing quality assurance (QA) , ...positive and results , oriented team culture , Work History Summerfield Suites , Guest Service Manager Charlotte , NC 05/2001 , 01/2005 Coordinates the check , in process , ...resolve guest complaints , Ensured all hotel amenities are available and ready for guests , including coffee service , spa availability and pool openings , Driving guest service scores

Guest Service Manager

Lowes Foods Pawleys Island,South Carolina

environment for children by keeping learning environment clean and orderly . Experience Guest Service Manager Lowes Foods | Pawleys Island , SC 05/2014 - 10/2020 Drove quality customer experiences...Diploma Orange County High School Orange , VA Summary Resourceful and client - focused Customer Service Manager with over six years of experience leading teams in exceeding sales goals and customer expectations...customer care performance indicators , service level metrics and goal achievement . Supervised and trained customer service team members to provide exceptional service , driving retention and satisfaction

Guest Service Manager

McDonald's Arlington Heights,Illinois

Delivers exceptional customer service Proven leader Engaging personality Conversant in [Spanish/English] Experience Mc Donald's February 2006 to Current Guest Service Manager Deerfield , IL Took necessary...Summary High - energy Guest Services Manager focused on setting the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish , and personally ...States Basic Shift Management Advanced Shift Management Foundations of Restaurant Management Guest Services Manager Capstone Department of Public Health Food Safety and Sanitation Certificate

Guest Service Manager

Hampton Inn Centre Hall,Pennsylvania

training and management Customer satisfaction Greeting customers Guest engagement strategies Experience 01/2019 to Current Guest Service Manager Hampton Inn － State College , PA Developed and implemented training...State College , PA Enhanced guest satisfaction by answering inquiries about business operations and policies , resolving concerns and developing creative solutions to guest concerns . Stayed current on...efficient guest check - ins and check - outs . Posted charges , updated accounts and issued bills to departing guests . Coordinated with internal departments to handle wide range of guest needs . Input

Guest Service Manager

Marriott Armenia Hotel Glenmoore,Pennsylvania

detailed Work History Guest Service Manager , 11/2011 to 06/2012 Marriott Armenia Hotel – Yerevan , Armenia Greeted and welcomed all hotel guests with a smile . Resolved service - related problems in...questionnaires to evaluate levels of guest satisfaction . Updated team members about changes in hotel products , services , pricing and policies . Purchasing Manager , 04/2005 to 10/2011 Renaissance Aktau...Summary Experienced Hotel Manager highly effective at launching full - service hotels on schedule and within budget . Natural leader committed to excellence in service . Skills Service - oriented Hotel operations

Guest Service Manager

Las Vegas,Nevada

techniques Persuasive Call center experience Quality assurance controls Customer Service Experience Guest Service Manager , 07/2020 to Current Aria Resort & Casino , Las Vegas , NV Automated...Answers incoming telephone calls according to service , connect to appropriate department , hotel guest or hotel personnel , Responds promptly to guest inquiries and provides information for all...to include yield of daily room revenue , Resolve of guest service incidents or concerns , Managed a staff of 45 agents , Managed the service level for 5 Star 5 Diamond property to insure the buy

Guest Service Manager

Lowes Foods Pawleys Island,South Carolina

environment for children by keeping learning environment clean and orderly . Experience Guest Service Manager Lowes Foods | Pawleys Island , SC 05/2014 - 10/2020 Drove quality customer experiences...Diploma Orange County High School Orange , VA Summary Resourceful and client - focused Customer Service Manager with over six years of experience leading teams in exceeding sales goals and customer expectations...customer care performance indicators , service level metrics and goal achievement . Supervised and trained customer service team members to provide exceptional service , driving retention and satisfaction

Guest Service Manager

Golden Nugget Hotels & Casinos Lake Charles,Louisiana

October 2015 to June 2020 Guest Service Manager Lake Charles , LA Mentored all new employees , demonstrating best methods for servicing clients and guests . Handled guest complaints in most effective...outline schedules and correct performance deficiencies . Coordinated valet service for large groups , special events and daily guest loads . Verified correct use of procedures and recordkeeping requirements...needs . Coached team members to consistently exceed superior customer service standards . Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions . Led daily stand

Guest Service Manager

Hotel Indigo Tampa,Florida

History Guest Service Manager 07/2012 to 03/2013 Hotel Indigo – Basking Ridge , NJ Improved customer service ratings through department meetings . Recruited and trained four new members of the guest service...hotel Ensuring that travel agency credit cards were pre - charged prior to guest arrival Manager on duty to handle guest complaints and incidences , ensuring rooms are ready for housekeeping by running...and housekeeping to improve customer service scores . Resolved service - related problems in a timely manner . Verified that personal and payment information on guest accounts was accurate and complete

Guest Service Manager

Ruby Tuesday Somers,Connecticut

location to help improve both food cost and memorable service by raising training standards with effective trainers . Experience Guest Service Manager 10/2015 to Current Ruby Tuesday Springfield , MA Scheduled...monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met . ? Guest Service Manager 04/2014 to 07/2014 Ruby Tuesday Manchester , CT Implemented food labeling...hiring , orientation of new team members , scheduling and all daily management processes . Guest Service Manager 07/2014 to 10/2014 Ruby Tuesday Holyoke , MA Implemented procedures to meet food safety and