9 resumes matching Director Of Customer Support Resume Samples

Director of Customer Support

Denver,Colorado

08/2019 Director of Customer Support Brightwheel , Denver , CO Versatile Sr , Leadership role with dual responsibilities of Denver Site Leader and Director of Customer...Customer Support Worked with Product roadmap to ensure customer experience was included in enhancements and changes , culminated in launch of National billing product Along with Engineering...voice of the customer regarding product experience , expectations , and value at the Executive level Directed team of 1 Manager , 14 distributed Support Repr

Last updated on April 26 2020 Resume Score: 80%

Director of Customer Support

Denver,Colorado

Director of Customer Support Denver , CO 09/2018 , 08/2019 Enhanced and guided all customer experience and support initiatives through dual responsibilities of Denver...Site Leader and Director of Customer Support , Rejuvenated internal roadmap to incorporate greater emphasis on customer experience , culminating in launch of national billing...to , day business functions of multiple projects , including development and launch of Zillow Group's highest volume customer support phone line , Directed Agent

Last updated on June 03 2020 Resume Score: 80%

Director of Customer Support

Denver,Colorado

Leader and Director of Customer Support Worked with Product roadmap to ensure customer experience was included in enhancements and changes , culminated in launch of National billing product Along... , Director of Customer Support Denver , CO 09/2018 , 08/2019 Versatile Sr , Leadership role with dual responsibilities of Denver Site Leader... , by implementing customer first focused processes Affiliations Member , Women of Denver , 2016 , Current Director of Denver Women Impact Network

Last updated on April 21 2020 Resume Score: 80%

Director of Customer Support

Denver,Colorado

Leader and Director of Customer Support Worked with Product roadmap to ensure customer experience was included in enhancements and changes , culminated in launch of National billing product Along... , Director of Customer Support Denver , CO 09/2018 , 08/2019 Versatile Sr , Leadership role with dual responsibilities of Denver Site Leader...Forward , thinking Marketing Director with proven track record of driving business strategy , results and delivering exceptional customer experience (internally and externally)

Last updated on April 16 2020 Resume Score: 80%

Director of Customer Support Experience

Savage,Minnesota

Contact Center Technologies Digital Transformation Demand Forecasting Customer Service Data Governance Work History Director of Customer Support Experience , 01/2016 to 10/2019 Sps Commerce... resulting in employee attrition rate under 15% , Coached all levels of customer support personnel , including managers , leads and individual... , sun' customer support availability , Aligned to customer segments and customer service plans , personalizing and monetizing customer experiences

Last updated on February 13 2020 Resume Score: 80%

Director of Customer Support and Experience

Savage,Minnesota

Experience Director of Customer Support and Experience / SPS Commerce , Minneapolis , Minnesota 01/2016 , 10/2019 EXPERIENCE Director of Customer...varying levels of customer support representatives , Managed and scheduled 20 employees to maintain optimal productivity , Oversaw training of new team members...team by reducing customer support volumes by 20% , Technology • Negotiated with and managed contact center service providers , • Introduced state of the art contact

Last updated on February 07 2020 Resume Score: 80%

Chief Marketing Officer

Petaluma,California

videos , emails and other collateral , Director of Customer Support Big League Media LLC Santa Rosa , CA June 2017 to January 2020 Devised...October 2019 Monitored online presence of company's brand to engage with users and strengthen customer relationships , Promoted successful outcome of web development strategy by aligning...compliance of deliveries to maintain tight cost controls and maximize business operational efficiency , Trained , coached and mentored staff to support smooth adoption

Last updated on October 13 2020 Resume Score: 80%

Director of Technical Support

Tewksbury,Massachusetts

s Increased customer satisfaction ratings index by 15% within 2 years as Director of Technical Support , Instrumental in improving customer retention by 8% with customer care initiatives...Fostered and maintained strong communication support with end users , Director of Customer Support Services March 1989 to October 2001 Thermo Cardiosystems , Burlington...Summary Performance driven Support Director with 20+ years of experience establishing face to face and telephone support organizations in support of medical devices for professionals and patients

Last updated on December 14 2015 Resume Score: 100%

Senior Program Manager

Broomall,Pennsylvania

transitioned Primavera Support to the Oracle Support model and systems , drafted and executed regular communications to support staff regarding changes Director of Customer Support July 2005 to June...s include daily management of incoming customer requests , evaluation of each technical support representative's performance , facilitation of team meetings , ... onsite interviews and evaluation of candidate's troubleshooting and customer service skills , Acted as the point of contact within Customer Support for system problems ,

Last updated on July 09 2015 Resume Score: 90%

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