5 resumes matching Director Of Call Center Operations Resume Samples

Director of Call Center Operations

Randallstown,Maryland

skills Complaint resolution Documentation and reporting Strategic Planning Work History Director of Call Center Operations , 03/2009 to Current Care First – Owings Mills ...Manager of Call Center Operations , 01/1996 to 10/2004 Comcast – Edison , NJ Managed 150 call center representatives accountable for the service of cable...Adept at working collaboratively with different levels of executive leadership , Proven history of success within call center environments , continuously

Last updated on January 25 2021 Resume Score: 80%

DIRECTOR OF CALL CENTER OPERATIONS

Lacey,Washington

making ability and negotiation skills , Professional Experience DIRECTOR OF CALL CENTER OPERATIONS Jan 2012 to Current WASHINGTON HEALTH BENEFIT EXCHANGE － Olympia , ...tion , Strong call center operations and information technology leadership experience , In , depth knowledge of strategic planning and business unit...planning and deployment of nationwide switching and call center systems , including traffic management for 3 , 500 agents at seven call center locations ,

Last updated on January 20 2014 Resume Score: 70%

Director of Call Center Operations (Patient Care Group)

Conroe,Texas

Project management Client account management Budgeting expertise Professional Experience Director of Call Center Operations (Patient Care Group) November 2012 to November 2014 Strategic Dental Executives － Denton... and organized Call Center Operations for 20 Dental Practices throughout Texas Manage a team of 200+ Patient Care Specialists and 20 Patient Care Managers inside a call center setting whereby res...Executive Profile Over fifteen years of Call Center Management experience with an accountability of more than 200+ FTEs , Certified in Financial Counseling , Seasoned

Last updated on November 04 2014 Resume Score: 100%

Operations Manager

Lake Worth,Florida

and conducted training for all new customer service and sales agents Director of Call Center Operations , 05/2018 to 10/2018 Government Contractors Association...directed construction and strategic execution of sales and call center operations building it from the embryonic stagesMaintained and improved call center operations by monitoring system performance ...assigning and directing of work activitiesImplemented sales and call center technology including but not limited to hardware and software necessary for day to day sales operations and campaign effective

Last updated on March 02 2021 Resume Score: 80%

Operations Manager

Lake Worth,Florida

10/2018 Director of Call Center Operations Government Contractors Association － Fort Lauderdale , FL Led and directed construction and strategic execution of sales and...and call center operations building it from the embryonic stages Maintained and improved call center operations by monitoring system performance , identified and resolved...assigning and directing of work activities Implemented sales and call center technology including but not limited to hardware and software necessary for day to day sales operations and campaign effectiv

Last updated on June 09 2020 Resume Score: 80%

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