Desktop Support Manager
Guild Mortgage Company San Marcos,California
Hardware Microsoft Azure Endpoint Management Active Directory Windows 7 , 10 Work History Desktop Support Manager , 02/2016 to Current Guild Mortgage Company – San Diego , CA Management skills Managed...the maintenance windows for servers . Set up the monthly patch cycles and schedules Senior Desktop Support Analyst , 01/2007 to 04/2012 Core Logic – San Diego , CA Setup and administrated software tasks...the company was a zero touch scripted OS and base applications install that runs on all supported desktop and laptop hardware . Created and maintaining the Windows XP Hardware Independent Image for all
Desktop Support Manager
Eddie Bauer Oswego,Illinois
Work Experience Desktop Support Manager 03/2014 to Current Deploy hardware and software for existing employees and new hires . Maintain inventory for break fix . Senior Support Analyst 03/2013 to Current...n creation for conversion . Documentation creation for on - going support . Provide technical monitoring and support . Provide support to Retail stores , corporate and distribution users . Receive calls.... Update existing processes . Create new step by step documentation . Continue Support Analyst responsibilities Support Analyst *Service Desk Project Lead Conversion to Oracle POS and back office system
Desktop Support Manager / System Admin
Sarai Servers Group Meridianville,Alabama
Employee reviews Couching staff Training employees on new software or hardware Experience Desktop Support Manager / System Admin 04/2017 to 08/2017 Sarai Servers Group Huntsville , AL User account creation...ing . NAMS request support and implantation of NAMS account modifications . Basic IT troubleshooting . SAP/BW account management • Creating tickets in the Remedy system for support • Net IQ Active Directory...broken hardware Acquisition of new hardware Server setup and maintenance Overall onsite and offsite support Software installation Switch connection Running Ethernet cables to offices Badge creation Office
System Administrator / Help Desk
MMD Services Inc Villa Park,Illinois
and any additional specialized equipment . Desktop Support Manager 01/2013 to 06/2016 Toyota & Lexus Financial Services Chicago , IL Provided technical support over 16+ Remote sites over 40plus user working...series . Monitored backups , installations of software and hardware and desktop Imaging . New Hire/termination process support . Installed new/replacement IPT Desk Phone for an existing system user with... . Provided on - site and remote support for VIP and upper management clients . Client Manager meeting , to include status on open tickets , point's usage , support findings , project for future activities
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