Sales Management
Armed Forces Bank Kansas City,Missouri
Lead , Quality Assurance Coach , Account Relationship Specialist , Online Banking Rep II June 2010 to Current Armed Forces Bank I started out as a Customer Service Rep 3 and worked my way to a rep 2 , ...in Account Retention and New Account Acquisition . During the first 6 months I was shown to compile 50 . 4% of the work load for the Outbound team of 5 members . Experience Customer Service Rep 1 Lead...to the Online Team as a Rep II . I currently provide a first line of support for the Online manager . I monitor the floor to maintain order and answer any questions if I am the designated Rep II for the
Customer Service Rep 1
STARTEK Moneta,Virginia
KEY ADDING MACHINEPEACHTREE BILLINGWORDMICROSOFT OUTLOOKACCOUNTS PAYABLEEXCEL Experience Customer Service Rep 1 07/2014 to 07/2014 STARTEK Lynchburg , VA Shawn Jones - Supervisor Call Center 434 - 316.... Startek called and asked me to return for this project . Starting wage : $ 9 . 00 . Customer Service Rep 1 12/2013 to 06/2014 Startek Lynchburg , VA Justin Wright - Supervisor Call Center 434 -...Summary Quality - focused accounting professional with over 25 years processing invoices , managing vendors and maintaining great customer service . Highlights ACCOUNTS RECEIVABLEDATA ENTRYCUSTOMER SERVICE10
Customer Service Rep II
Caldwell,New Jersey
solver Exceptional communication skills MS Windows proficient Quick learner Work History Customer Service Rep II , 08/2014 to Current Securitas – Parsippany , NJ Dispatched all new requests through...Delivers positive experiences through high , quality customer care , Qualified Customer Service Specialistwith 10 years in fast , paced customer service and call center environments , Personable...s , Superior computer skills and telephone etiquette , Motivated customer service specialist with over 10years retail experience in a fast , paced , team , based environment , [Job Title]
CUSTOMER SERVICE REP II
Cabelas Lincoln,Nebraska
filling , team player , Telephone Experience CUSTOMER SERVICE REP II Feb 2015 to Sep 2016 Cabelas - Lincoln , NE Assisting customers with their payments and travel plan on their credit card . Also dealt...local automotive service and accounting department . Also , two years of customer service helping take payments , fraud protection , and travel plans . Skills credit , Customer service , Email , filling...with fraud protection . Filling Clerk Feb 2011 to Sep 2013 CJDR - Lincoln , NE I helped service techs and service managers fill tickets . I'd organize the tickets into filling cabinets and organize the
Customer Service Rep II
Convergys Charlotte,North Carolina
skills , Team Leader , MS Word & Excel Experience Customer Service Rep II , 01/2017 - 06/2017 Convergys - Charlotte , NC Address customer service inquiries in a timely and accurate fashion . Give accurate...Summary A polished , professional and dedicated Customer Service representative with a focus on quality and a commitment to providing an exceptional customer experience . Skills Team Player , Interpersonal...Provide timely and appreciable customer service , increased revenue by 30% . Exceed the standards of customer service experience by maintaining a friendly and customer focused approach . Seasonal Sales
Lead Customer Service Rep
PFS Web INC Arlington,Texas
Formulated and enforced Service Center policies , procedures and quality assurance measures . Provided cross training to numerous new employees . Provided customer service to online customer's through email...minute . Experience 08/2009 to 01/2013 Lead Customer Service Rep PFS Web INC - Plano , TX Collected customer feedback and made process changes to exceed customer satisfaction goals . Made reasonable procedure...email response . 10/2008 to 05/2010 Customer Service Rep AT&T Mobility - Wichita Falls , TX Collected customer feedback and made process changes to exceed customer satisfaction goals . Made reasonable
Claims Customer Service Rep II
Blue Cross Blue Shield Columbia,South Carolina
Leadership Analytical skills Work History Claims Customer Service Rep II , 09/2019 to Current Blue Cross Blue Shield – Columbia , SC Ensures effective customer relations by responding accurately , timely...Investigated and assessed damage to property and reviewed property damage estimates . Account Recovery Specialist , 03/2012 to 11/2016 AMCOL Systems Inc . – Columbia , SC Proactively managed client...established quality and production standards . Identifies complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines and refers these to a lead or manager
Collection Specialist Rep 1
Regional Acceptance Corporation Arlington,Texas
United States 2011 Tarrant County College Arlington , TX , United States Experience Collection Specialist Rep 1 08/2015 to Current Regional Acceptance Corporation Arlington , tx Communicate with insurance...members when needed . They may input data into the computer and organize filing systems . Account Resolution Specialist 11/2011 to 02/2014 Silver leaf Resort North Richland Hills , tx Conducted collections...assignment . Loss Prevention - Used multiple skip tools to locate customer and or collateral to prevent the charge - off of the account . Cashier Sales Representative 05/2006 to 06/2008 Jc Pennys Arlington
Rep 1 Customer Care
CVScaremark Mesa,Arizona
HCPCS Experience Rep 1 Customer Care 11/2019 to Current CVScaremark Phoenix , AZ Educate participants in need of assistance with their prescription benefits . Evaluate participant account information to...s Certifications AAPC Certified Professional Coder Certificate ICD - 10 - CM , CPT , HCPCS level II Coding Proficiency Websites , Portfolios , Profiles www . linkedin . com/in/michelle - petersen -...Observed confidentiality and safeguarded all patient - related information per HIPPA and privacy laws . Lead , Patient Relations Representative 10/2008 to 12/2015 Providence Medical Group , Scholls Clinic
Patient Account Rep II
Kelsey Seybold Missouri City,Texas
for Medi - cal , Medicare and initial appeals for payments . Professional Experience Patient Account Rep II May 2014 to May 2015 Kelsey Seybold - Houston , Texas Responds to documents and researched all...would have value application . Committed and motivated Administrative Assistant with exceptional customer service and decision making skills . Strong work ethic , professional demeanor and great initiative...Verified all demographics to make sure that all account information is done accurately . Responsible for Collection and posting payments on all account to balance daily . Composed a spread sheet to
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