Customer Service Account Specialist
Chase Bank San Antonio,Texas
New Product Information Customer Complaint Resolution Work History Customer Service Account Specialist , 11/2018 to 11/2020 Chase Bank – San Antonio , TX Answered customer telephone calls promptly...Purchase orders organization Computer systems knowledge Customer service expert Consumer Banking Skills , Mail handling AP/AR , Account Reconciliation Documentation and reporting , Filing and data archiving...customers to be able to self support Adhered to standards of quality and service as well as all compliance requirements . Reviewed account activity to assess financial status and evaluate discrepancies .
Internet manager
PERFECTION ON ACADEMY Albuquerque,New Mexico
emails as to set up appointments and drive up sales and customer satisfaction . Rio Grande Inc | Albuquerque , NM Customer Service Account Specialist 04/2019 - 07/2020 Provided excellent services for...flawless customer retail account management . Increased customer traffic count by 30% and retail sales by 50% . Exceeded team goals and collaborated with staff to implement customer service initiatives...Payment and Shipping . Updated account system with order specifics and customer details , preferences and billing information . Asked probing questions to determine service needs and accurately input i
Sr. Fraud Specialist
Synchrony Financial Charlotte,North Carolina
Developed team communications and information for monthly meetings . Synchrony Financial Customer Service Account Specialist | Charlotte , NC | October 2016 - July 2017 Resolved fraud trends , improved...engagement Developed team communications and information for monthly meetings . Fiserv Fraud Account Specialist | Hickory , NC | October 2012 - February 2016 Resolved fraud trends , improved operations...analytics and fraud pattern detection . Skills Fraud prevention mastery Fraud analysis MS Office Customer service Process improvement Operational improvement Team management Organization Relationship development
Account Administrator
AAF International Harrisburg,Pennsylvania
for other customer service representatives when needed . TE Connectivity Middletown , PA Customer Service Account Specialist 01/2013 to 01/2015 I worked within the SAP system in a Customer Service/Inside...Products Middletown , PA Account Manager 01/2012 to 01/2013 I was hired as a Customer Service Rep and quickly moved into the Account Manager role . While in customer service I was voted employee of the...experience Provide total customer experience Work Experience AAF International Elizabethtown , PA Account Administrator 05/2015 to Current Currently I work within the SAP system in a Customer Service/Inside Sales
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