Customer Retention Specialist
Charter Communications, Spectrum Inglewood,California
History Customer Retention Specialist , 04/2016 to 05/2017 Charter Communications , Spectrum – 6695 Green Valley Circle , Culver City , CA 90230 Performed all duties to provide full customer satisfaction...satisfaction and retain customer . Used active listening skills to identify customer issues and provide solutions that best fits customers' needs . Addressed all customer inquiries including upselling of services...successful . Addressed and resolved customer product complaints empathetically and professionally . Defused volatile customer situations calmly and courteously . Managed customer calls effectively and efficiently
customer retention specialist
Comcast Minneapolis,Minnesota
customers via email Investigate and resolve customer inquiries Work directly with customer Extensive administrative skill Work Experience customer retention specialist 06/2013 to 05/2016 Comcast minnetonka...incoming calls Customer Service , data entry , scanning & filing Take orders Process customer returns and exchanges Communicate with customers via email or phn Investigate and resolve customer inquiries...alphanumeric . 8 years call center and customer service experience . Experience with Electronic Medical Records Answer incoming phone calls , Take orders Process customer returns and exchanges Communicate
Customer Retention Specialist
Brink’s Home Security Dallas,Texas
Experience Customer Retention Specialist Farmers Branch , TX Brink's Home Security/ Nov 2018 to Current Professionally manages difficult or emotional customer situations , responds promptly to customer needs...De - escalated problematic customer concerns , maintaining calm , friendly demeanor from peers that needed assistance with customers . Achieved top satisfaction , retention and referral rankings on ...Statistics Structured Telephone Negotiation abilities Excellent communication skills Knowledge of sales retention Conflict mediation Technologically savvy Call center experience System implementation Inbound and
Customer retention specialist
Directv Caldwell,Idaho
ID Customer retention specialist 03/2008 Developed highly empathetic client relationships and earned reputation for exceeding sales goals . Cross - trained and provided back - up for other customer service...Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success . Reliable Customer Service Representative with extensive track record... . Managed quality communication , customer support and product representation for each client . Guaranteed positive customer experiences and resolved all customer complaints . Regularly sought opportunities
Customer Retention Specialist
El Paso,Texas
Associate of Arts , Multidisciplinary Studies Work History Alorica , Customer Retention Specialist El Paso , TX 12/2020 , Current Developed product demonstrations and...growing businesses , Skills Outstanding interpersonal skills Customer service background Understanding of sales retention Retention strategies knowledge Money handling abilities Service standard compliance...Professional Summary Knowledgeable and dedicated customer service professional with experience in customer service industry , Solid team player with outgoing , positive demeanor and proven
Customer Retention Manager
Performance Lexus Loveland,Ohio
Owned lot . Customer Retention Specialist | 08/2014 to 08/2018 Performance Kings Honda - Cincinnati , OH Compiled all calls and interactions into computer data system . Obtained customer information...improve bottom line . Fostered relationships with customers to expand customer base and enhance loyalty and retention . Elevated customer purchasing experiences to ensure steady revenue . Generated sales...negotiations and contract management . Recognized for exemplary customer service and team collaboration . Hardworking and reliable Retention Manager with strong ability in CRM and Auto - Alert programs
Videographer Editor
City Living Films Huntsville,Alabama
new ways to improve customer service while building new clientele . Customer Retention Specialist , 05/2008 to 03/2010 Direc TV – Huntsville , AL Performed customer service related duties... Sales Associate , 09/2010 to 09/2013 Dillard's – Huntsville , AL Ensured that each customer received outstanding service by providing a friendly work environment . Maintained an awareness...duties such as customer inquiries in relation to disconnects , complaints , or issues with billing . Assisted customers who required about products or services and advised of current promotions
204. B Supervisor
United States Postal Service Flushing,New York
selling postage . Provided strong customer service selling money orders , taking passport photos and processing passport applications . Customer Retention Specialist , 10/2009 to 12/2011 Sprint Corporate...Professional Summary Highly energetic and service minded customer service supervisor with 9 years experience in enhancing customer service across various industries . Exceptional interpersonal communication...goals . Supplied leadership necessary to secure a customer friendly environment . Implemented work habits to accomplish effective and pleasant customer relationships . Clerk - 01/2012 - 08 -
Benefits Advisor
Aon Hewitt Chicago,Illinois
tax returns and prepared governmental reports in compliance with strict standards . Customer Retention Specialist , 07/2002 to 06/2005 Cingular Wireless LLC – Schaumburg , IL Resolved customers issues...liaison between homeowners , real estate agents , lending institutions , and loss mitigation specialist . Projected , evaluated , and communicated changes in escrow . Created and utilized reports...team members with system issues , communicating unresolved issues and enhancement request to IT Specialist , and conducting team meetings to inform members of system updates . Education Bachelor of Arts
Financial Care Professional
American Express Huntsville,Alabama
office operations Customer Retention Specialist , 07/2013 to 05/2014 Directv - Huntsville , AL Respond to customer queries and address service complaints in a timely manner Performed customer negotiations...Exceeded corporate target for customer satisfaction for 6 months in a row . Managed call flow with up to 40 calls in queue per minute . Promoted to Customer Retention Specialist in 2014Cross - sold services...relations specialist Strong problem solving ability Negotiation competency Troubleshooting skills Proficient in customer account software Seasoned in conflict resolution Telephone inquiries specialist Top sales
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