13 resumes matching Customer Retention Specialist Resume Samples

Customer Retention Specialist

Charter Communications, Spectrum Inglewood,California

History Customer Retention Specialist , 04/2016 to 05/2017 Charter Communications , Spectrum – 6695 Green Valley Circle , Culver City , CA 90230 Performed all duties to provide full customer satisfaction...satisfaction and retain customer . Used active listening skills to identify customer issues and provide solutions that best fits customers' needs . Addressed all customer inquiries including upselling of services...successful . Addressed and resolved customer product complaints empathetically and professionally . Defused volatile customer situations calmly and courteously . Managed customer calls effectively and efficiently

Last updated on June 08 2017 Resume Score: 80%

customer retention specialist

Comcast Minneapolis,Minnesota

customers via email Investigate and resolve customer inquiries Work directly with customer Extensive administrative skill Work Experience customer retention specialist 06/2013 to 05/2016 Comcast minnetonka...incoming calls Customer Service , data entry , scanning & filing Take orders Process customer returns and exchanges Communicate with customers via email or phn Investigate and resolve customer inquiries...alphanumeric . 8 years call center and customer service experience . Experience with Electronic Medical Records Answer incoming phone calls , Take orders Process customer returns and exchanges Communicate

Last updated on September 28 2016 Resume Score: 80%

Customer Retention Specialist

Brink’s Home Security Dallas,Texas

Experience Customer Retention Specialist Farmers Branch , TX Brink's Home Security/ Nov 2018 to Current Professionally manages difficult or emotional customer situations , responds promptly to customer needs...De - escalated problematic customer concerns , maintaining calm , friendly demeanor from peers that needed assistance with customers . Achieved top satisfaction , retention and referral rankings on ...Statistics Structured Telephone Negotiation abilities Excellent communication skills Knowledge of sales retention Conflict mediation Technologically savvy Call center experience System implementation Inbound and

Last updated on August 26 2020 Resume Score: 80%

Customer retention specialist

Directv Caldwell,Idaho

ID Customer retention specialist 03/2008 Developed highly empathetic client relationships and earned reputation for exceeding sales goals . Cross - trained and provided back - up for other customer service...Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success . Reliable Customer Service Representative with extensive track record... . Managed quality communication , customer support and product representation for each client . Guaranteed positive customer experiences and resolved all customer complaints . Regularly sought opportunities

Last updated on August 08 2013 Resume Score: 65%

Customer Retention Specialist

El Paso,Texas

Associate of Arts , Multidisciplinary Studies Work History Alorica , Customer Retention Specialist El Paso , TX 12/2020 , Current Developed product demonstrations and...growing businesses , Skills Outstanding interpersonal skills Customer service background Understanding of sales retention Retention strategies knowledge Money handling abilities Service standard compliance...Professional Summary Knowledgeable and dedicated customer service professional with experience in customer service industry , Solid team player with outgoing , positive demeanor and proven

Last updated on February 11 2021 Resume Score: 80%

Customer Retention Manager

Performance Lexus Loveland,Ohio

Owned lot . Customer Retention Specialist | 08/2014 to 08/2018 Performance Kings Honda - Cincinnati , OH Compiled all calls and interactions into computer data system . Obtained customer information...improve bottom line . Fostered relationships with customers to expand customer base and enhance loyalty and retention . Elevated customer purchasing experiences to ensure steady revenue . Generated sales...negotiations and contract management . Recognized for exemplary customer service and team collaboration . Hardworking and reliable Retention Manager with strong ability in CRM and Auto - Alert programs

Last updated on March 23 2020 Resume Score: 80%

Videographer Editor

City Living Films Huntsville,Alabama

new ways to improve customer service while building new clientele . Customer Retention Specialist , 05/2008 to 03/2010 Direc TV – Huntsville , AL Performed customer service related duties... Sales Associate , 09/2010 to 09/2013 Dillard's – Huntsville , AL Ensured that each customer received outstanding service by providing a friendly work environment . Maintained an awareness...duties such as customer inquiries in relation to disconnects , complaints , or issues with billing . Assisted customers who required about products or services and advised of current promotions

Last updated on September 07 2016 Resume Score: 80%

204. B Supervisor

United States Postal Service Flushing,New York

selling postage . Provided strong customer service selling money orders , taking passport photos and processing passport applications . Customer Retention Specialist , 10/2009 to 12/2011 Sprint Corporate...Professional Summary Highly energetic and service minded customer service supervisor with 9 years experience in enhancing customer service across various industries . Exceptional interpersonal communication...goals . Supplied leadership necessary to secure a customer friendly environment . Implemented work habits to accomplish effective and pleasant customer relationships . Clerk - 01/2012 - 08 -

Last updated on February 01 2017 Resume Score: 80%

Benefits Advisor

Aon Hewitt Chicago,Illinois

tax returns and prepared governmental reports in compliance with strict standards . Customer Retention Specialist , 07/2002 to 06/2005 Cingular Wireless LLC – Schaumburg , IL Resolved customers issues...liaison between homeowners , real estate agents , lending institutions , and loss mitigation specialist . Projected , evaluated , and communicated changes in escrow . Created and utilized reports...team members with system issues , communicating unresolved issues and enhancement request to IT Specialist , and conducting team meetings to inform members of system updates . Education Bachelor of Arts

Last updated on February 18 2016 Resume Score: 70%

Financial Care Professional

American Express Huntsville,Alabama

office operations Customer Retention Specialist , 07/2013 to 05/2014 Directv － Huntsville , AL Respond to customer queries and address service complaints in a timely manner Performed customer negotiations...Exceeded corporate target for customer satisfaction for 6 months in a row . Managed call flow with up to 40 calls in queue per minute . Promoted to Customer Retention Specialist in 2014Cross - sold services...relations specialist Strong problem solving ability Negotiation competency Troubleshooting skills Proficient in customer account software Seasoned in conflict resolution Telephone inquiries specialist Top sales

Last updated on July 15 2015 Resume Score: 90%

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