CUSTOMER CARE REPRESENTATIVE

GODADDY Douglasville,Georgia

skills Extremely organized Conflict resolution Experience CUSTOMER CARE REPRESENTATIVE 08/2015 to 03/2016 GODADDY Hiawatha , IA Consulted with customer and clients on hosting , email , site building solutions...consultation and care . Skilled and comfortable with Microsoft Windows , Office suite and web navigation . I also have extensive work experience in numerous online portals , both customer - facing and...skills to give problem resolution to customers , or escalate the issue to another tier ofsupport Customer - side consultation and quoting of wireless services and devices In charge of inventory management

Customer Care Representative

AT&T Fayetteville,North Carolina

understanding Experience Customer Care Representative August 2015 to Current AT&T － Fayetteville , NC Collected customer feedback and made process changes to exceed customer satisfaction goals . Made...exceptions to accommodate unusual customer requests . Provides accurate and appropriate information in response to customer inquiries . Demonstrated mastery of customer service call script within specified... . Addressed customer service inquiries in a timely and accurate fashion . Developed effective relationships with all call center departments through clear communication . Built customer loyalty by placing

Customer Care Representative

CVS Caremark San Antonio,Texas

certificates in my current position on my breaks and in between phone calls . Experience Customer Care Representative July 2014 to Current CVS Caremark － San Antonio , Texas I assist members with the enrollment...technical support . I also helped minor customer service billing statements along with upgrading/downgrading services . Customer Service/Collections Representative June 2009 to February 2010 Aerotek Staffing...modifications . This was a short term temporary position with Wells Fargo Production Customer Service Representative December 2007 to June 2009 West Corporation － Universal City , TX I assisted callers

Lead Customer Care Representative

Anthem Winston Salem,North Carolina

satisfaction , company - wide . Work History Anthem - Lead Customer Care Representative Winston - Salem , NC 07/2019 - 07/2020 Intercepts over 100 daily incoming telephone calls and emails . Preserves.... Customer Follow - up - Ensured that customers were satisfied with company products and services by doing purchase follow - up calls . Customer Relations - Earned highest marks for customer satisfaction...and applied this knowledge to styling their hair to ensure precision and accuracy . Developed hair care regimen's for clients hair to protect their tresses and ensure client satisfaction . Prepared color

Customer Care Representative

SoClean Antrim,New Hampshire

processing Customer service Inbound and outbound calling Shipping and receiving understanding Experience Customer Care Representative | 05/2019 to Current So Clean - Peterborough , NH Kept customer and system...and research abilities . Background in customer servise roles with high - volume customer demands . Skills Payment processing Data entry Customer relations Customer support Call center experience Clerical...solutions . Enhanced customer satisfaction ratings by effectively resolving issues . Addressed incoming customer inquiries and offered productive solutions , increasing customer satisfaction ratings

Customer Care Representative

ADT Security Services Jacksonville,Florida

paced call centers . Work History ADT Security Services - Customer Care Representative Jacksonville , FL 02/2020 - Current Evaluated customer information to explore issues , develop potential solutions...inquiries regarding statement information and account balances . Bernard BPO Inc . - Customer Sales Representative Jacksonville , FL 09/2019 - 02/2020 Contacted potential customers to capitalize on...loyal , satisfied customers . Dedicated to consistently surpassing customer service goals with unparalleled support for every customer care need . Effectively manage both incoming and outgoing calls , remote

Customer Care Representative

Cyber Rep (Nextel Customer Care) North Las Vegas,Nevada

POS systems expert Multi - line phone talent Customer service skills Work History Customer Care Representative , 10/2002 to 12/2005 Cyber Rep (Nextel Customer Care) – Camarillo , CA Communicated accurate...operations , policies and services . Preschool Teacher , 01/2006 to 07/2012 Sheri's Family Day Care & Preschool – Ventura , CA Supervised children's homework assignments to verify completion , assist...accurate information about promotions , customer programs and products , providing exceptional customer service and driving retention . Maintained up - to - date knowledge of product and service changes

Customer Care Representative

Verizon Wireless Marietta,Georgia

development Work History Verizon Wireless Customer Care Representative | Alpharetta , GA | November 2019 - Current Coordinated timely responses to online customer communication and researched complex...problems and drive sales Evaluated customer information to explore issues , develop potential solutions and maintain high - quality service Maintained accurate and current customer account data with manual forms...digital information updates Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions Defused customer concerns with exceptional conflict

Sprint Customer Care Representative

AFFILIATED COMPUTER SERVICES INC Sprint Customer Vancouver,Washington

INC Sprint Customer January 2010 to February 2011 Sprint Customer Care Representative Portland , OR Customer retention working with high risk customers by performing all aspects of customer service , ...Summary High - achieving Sales Associate offering an extensive background in customer service , sales , client relations and merchandising . Self - directed and self - motivated team player who also...all Sprint supported cell phones and wireless devices . Maintained a 100% positive feedback from customer surveys . Handled inbound sales duties , exceeding sales goals by 265% . NORDSTROM December 2007

Customer Care Representative

Time Warner Cable Greensboro,North Carolina

how to improve customer interactions . Assisted with the development of the call center's operations , quality and training processes . 08/2012 to 02/2013 Customer Care Representative Best Buy Call Center...each day . 07/2008 to 09/2008 Customer Care Representative KGB － Mcleansville , NC Worked with upper management to ensure appropriate changes were made to improve customer satisfaction . Answered phones...accounts . Helped train and mentor new hire employees . Work Experience 02/2013 to 03/2017 Customer Care Representative Time Warner Cable － Greensboro , NC Answer phones to assist customers with service issues