Customer Advocate

Verizon Wireless Tampa,Florida

windows at once in tandem to maximize customer flow and productivity . Experience 03/2015 to Current Customer Advocate Verizon Wireless － Tampa , FL Achieved customer satisfaction rating of 9 . 80 two months...Collected customer feedback and made process changes to exceed customer satisfaction goals . Made reasonable procedure exceptions to accommodate unusual customer requests . Addressed customer service inquiries...call center , cash handling , cash register , credit , client , customer satisfaction , excellent customer service , customer service , debit , fashion , FSA , inventory , money , negotiating

Customer Advocate

RAPID CASH Midway Park,North Carolina

handle hard situations . Work Experience Customer Advocate Dec 2014 to Nov 2015 RAPID CASH - LAS VEGAS , NV responsibilities are making sure our customer leave with cash , making sure all documents...sufficient funds . Process and maintain records of customer loans . Jul 2014 to Jan 2015 BEBE - LAS VEGAS , NV Greet customers and ascertain what each customer wants or needs . Describe merchandise and explain...documents are updated on file of each customer . One of my tasks are to have our campaign calls completed by Monday and have the report sent . We go to each customer's account to see if they have and cash available

Customer Advocate

Health Care Service Corporation San Angelo,Texas

Summary Service - oriented Customer Advocate with over 13 years background in Health Care Industry including Retail . Core competencies include Motivation ,  Intergrity , Communication as well as excellent...Strong Data entry and typing experience Medical Terminology and anatomy Knowledge Experience Customer Advocate , 09/2014 to Current Health Care Service Corporation － San Angelo , TX Assisting member's...priority projects such as Repeat Callers , Processing Claims ,  TX Prompt Pay Inventory Reduction Team Customer Service Representative , 05/2014 to 08/2014 Sitel － San Angelo , TX Assist customer with record

Customer Advocate

Verizon Wireless Henrietta,New York

Conflicts Work History Customer Advocate May 2009 - Mar 2017 Verizon Wireless 133 Calkins Road , Henrietta , NY 14623 Ensured superior customer experience by addressing customer concerns , dem...relations Exceptional communication skills Customer Satisfaction Customer Satisfaction Data Entry Active Listening Skills Strong Organizational Skills Customer Satisfaction Data Entry Active Listening Skills...the spot . Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently . Provided an elevated customer experience to generate a loyal clientèle

Customer Advocate

Verizon Wireless Dorchester,Nebraska

payroll preparation and entered data into cumulative payroll document . Professional Experience Customer Advocate September 2007 to March 2015 Verizon Wireless - Lincoln , NE Answered a high volume of incoming...Summary Outstanding customer service skills : proven success in client needs assessment , providing reassurance and customized solutions , and ensuring highest level of customer satisfaction attainable...Spreadsheet development Schedule management Telephone Skills Scheduling Travel booking Minute Taking Customer Service Critical Thinking Creative Problem Solving Cellular Expert Troubleshooting Smartphones

Customer Advocate

Edgewood,New Mexico

Professional Summary Upbeat and friendly Customer Advocate with 15 years of call center experience , Talented multitasker with good prioritization , planning and conflict resolution skills , Flexible...listening skills Work History Customer Advocate 06/2012 to 10/2019 Blue Cross Blue Shield IL – Albuquerque , NM Coordinated with colleagues to oversee special requests made by customers such as clai...accurate and current customer account data with manual forms processing and digital information updates , Implemented and developed customer service training processes , Compiled customer feedback and

Customer Advocate

Blue Cross Blue Shield Rio Rancho,New Mexico

writing Customer relations Account maintenance Persuasion strategies Solution development Data review Relationship building Time management Documentation abilities Experience Customer Advocate - Blue... of customer interactions and outcomes . Consulted with customers to discuss concerns and offer detailed information . Maintained records of general customer service data , as well as customer complaints...met and facility was properly maintained . Customer Service Representative - S&P Data LLC (Rio Rancho , NM) January 2018 - January 2020 Evaluated customer account information to assess current issues

CUSTOMER ADVOCATE

BLUE CROSS BLUE SHIELD OF ILLINOIS Marion,Illinois

STRICKENRYDER BCBS ILLINOIS CUSTOMER ADVOCATE MONICA KENDRICK BCBS ILLINOIS SUPERVISOR ASHLEIGH OZMENT MARION UNIT 2 TEACHER JO ELLEN NEWCOMB BCBS ILLINOIS CUSTOMER ADVOCATE...to maximize customer flow . Database Maintenance Assisted in the managing of the company database and verified , edited and modified members' information . Work Experience CUSTOMER ADVOCATE March 2010...and sales customer service . Core Strengths Strong organizational skills Seasoned in conflict resolution Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert

Customer Advocate

Verizon Wireless Little Rock,Arkansas

Conway , AR , Faulkner Experience Customer Advocate September 2014 to Current Verizon Wireless - Little Rock , AR Handle incoming calls from a national customer base . Provide detailed information...based on customer requirements . Enter accurate and complete customer information into system . Research and resolve service , product and billing issues . Maintain updated records of all customer interactions...all areas . Addressed customer service inquiries in a timely and accurate fashion . Made reasonable procedure exceptions to accommodate unusual customer requests . Built customer loyalty by placing follow

Customer Advocate

Verizon Wireless Huntsville,Alabama

competitive Work History 11/2007 to 09/2016 Customer Advocate Verizon Wireless – 475 Quality Circle Huntsville , AL 35801 Investigated and resolved customer inquiries and complaints in an empathetic manner...questions to assess customer needs . Routinely answered customer questions regarding merchandise and pricing . Managed wide variety of customer service and administrative tasks to resolve customer issues quickly.... Defused volatile customer situations calmly and courteously . Identified chronic customer issues by creating and maintaining customer complaint log . 10/2004 to 01/2005 customer service associate Gap