Claims Contact Center Supervisor
Liberty Mutual Insurance Portland,Oregon
process improvement . Experience 07/2015 to Current Claims Contact Center Supervisor Liberty Mutual Insurance Liberty Management System lead for the 2016 claims service roll out . Successfully balance work ...e individuals to drive improvement for the customer . Important role in opening the Portland contact center in Summer 2015 , successfully establish and build relationships , utilize resources and coach...thinking project management at Starbucks Coffee Company as well as utilizing my knowledge in the 2016 Claims Services Liberty Management System deployment . Highlights Team management Focused on customer
Admissions Coordinator
Indianapolis,Indiana
Indiana , Ohio and Missouri Weekend and holiday on call Additional duties assigned Claims Contact Center Supervisor 11/2011 to 05/2014 Liberty Mutual Personal Insurance – Indianapolis , IN Managed...based upon analysis of report data , Provides on , going training and delegation to Claims Contact Center Customer Service Representatives to ensure development and prepare them for increased res...excellent claims customer service , with timely and accurate information , to policyholders and agents for Agency Markets products , plans and programs , Independently solved claims problems
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