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yeoman 2nd class resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Experienced E-5 Yeoman bringing 06 years' experience in U.S. Coast Guard. Technically astute and decisive with good problem-solving and organizational skills. Seek new professional challenges focused on Health Information Management. I am a highly-motivated employee with desire to take on new challenges. I have strong worth ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. I am devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Diligent College Student focused on Health Information Management and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Skills
  • Mathematical Calculations
  • Critical Thinking
  • Time Management
  • Decision Making
  • Attention to Detail
  • POS Systems
  • Customer Service
  • Cash Handling
  • Call Response and Transfer
  • Problem Solving
  • Detail-Oriented
  • Cooperative Attitude
  • Price Identification
  • Work Task Prioritization
  • Reliable and Responsible
  • Inventory Stocking
  • Sweeping and Mopping
  • Feedback Acceptance
  • Credits and Refunds
  • Pricing and Markdowns
  • Customer Transactions
  • Employee Training
  • Honest and Ethical
  • Cash Register Operations
  • Product Location
  • Product Scanning
  • Cleaning and Sanitizing
  • Honest and Dependable
  • Policies and Procedures
  • Payment Processing
  • Customer Relations
  • Complaint Resolution
  • Product Recommendations
  • Liquor Regulations and Compliance
  • Scanner Operations
  • Loss Prevention
  • Issue Resolution
  • Cash Management
  • Merchandise Restocking
  • Cash Drawer Balancing
  • Customer Assistance
  • ID Verification
  • Credit and Cash Transactions
  • Excel Spreadsheets
  • Data Entry Documentation
  • Records Management Systems
  • Transporting Files
  • Report Analysis
  • PC Proficient
  • Mail Management
  • Travel Administration
  • Memo Preparation
  • Timeline Planning and Management
  • CRM and Office Management Software
  • Sensitive Material Handling
  • Schedule Management
  • Multi-Line Telephone Systems
  • Document and File Management
  • Strong Organizational Skills
  • Judgment and Decision Making
  • Meticulous Attention to Detail
  • Task Prioritization
  • Appointment Coordination
  • Report Preparation
  • Verbal and Written Communication
  • Professional and Courteous
  • Computers and Technology
  • Multitasking and Time Management
  • Confidentiality and Data Protection
  • Ease with Computers and Technology
  • Research and Analytical Skills
  • Maintenance & Repair
  • Active Listening
  • Team Building
  • PPE Use
  • Relationship Building
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • Good Work Ethic
  • Organizational Skills
  • People Skills
  • Computer Skills
  • Conflict Resolution
Experience
Yeoman 2nd Class, 06/2022 to Current
 U.S. Coast Guard Pay And Personnel Center – City, STATE,
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Oversaw quality control to identify inconsistencies and malfunctions.
Yeoman 3rd Class, 10/2018 to 06/2022
 U.S. Coast Guard Base Cleveland – City, STATE,
  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Built and developed lasting relationships with employees, peers, upper management and outside vendors.
  • Handled employee conflicts efficiently while following all company procedures.
  • Oversaw new employee onboarding procedures from initial training to skill development.
  • Completed reports and employment forms.
  • Prepared or maintained employment records using human resources management system software.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Improved office organization by developing filing system and customer database protocols.
  • Checked office stock to determine supply levels and maintain inventory.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Analyzed key performance indicators to identify effective strategies.
Doordash Delivery Driver, 03/2019 to 12/2019
 DoorDash – City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Notified customers of delays to decrease calls to support.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Kept accurate logs of all deliveries and trips.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
Seaman, 11/2016 to 07/2018
 U.S. Coast Guard Station Yankeetown – City, STATE,
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Monitored surrounding environment constantly to watch for potential risks.
  • Utilized training, rescue techniques and proper equipment to aid distressed people.
  • Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
  • Checked weather reports to warn public of potential inclement weather and proper safety procedures.
  • Administered immediate and comprehensive first aid to injured and distressed patrons.
  • Used radio and digital technology to stay in constant communication with other protective service workers.
  • Led comprehensive safety training for new employees using company procedures.
  • Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
  • Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
  • Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
  • Contacted medical authorities immediately in events of serious injury.
  • Transported injured patrons from location of accidents to safety and medical transportation.
  • Recognized swimmers in need of assistance and acted quickly.
  • Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
  • Patrolled grounds to maintain safety and detect unauthorized people or vehicles.
  • Administered first aid to provide immediate emergency care.
  • Responded to potentially unsafe and dangerous situations and recommended relevant course of action.
  • Maintained proper paperwork to provide accurate incident records.
  • Monitored buildings and grounds by examining doors, windows and gates to confirm locked and secured status.
  • Confronted unapproved individuals for questioning to determine course of action.
  • Maintained high levels of alertness throughout shifts.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Identified suspicious activity to determine appropriate response.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Cashier/Bagger, 07/2016 to 10/2016
 Kroger – City, STATE,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected shopping carts from parking lot and returned to store.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Bagged customer items in alignment with industry best practices.
  • Returned unwanted merchandise to appropriate store shelves.
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Greeted customers to build rapport and increase customer satisfaction.
  • Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
  • Assisted customers with unloading purchases onto conveyor belt at checkout.
  • Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
  • Placed store merchandise in neat arrangements on shelves and displays to maximize sales and customer satisfaction.
  • Assisted with organization and cleaning to maintain tidy store appearance.
  • Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
  • Stocked shelves when needed and notated shortages.
  • Illustrated solid work ethic and commitment through consistent attendance.
  • Delivered customer service to shoppers in order to provide product knowledge and help customers select best products.
  • Delivered courteous, prompt service by quickly attending to customer needs and requests.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Demonstrated product expertise and directed guests to product locations.
Cashier/Line Cook/Grill/Drive-Thru/Dish Washer, 05/2014 to 05/2016
 Pollo Tropical – City, STATE,
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Kept customer and food preparation areas clean and well-organized.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Restocked workstation with supplies and communicated out-of-stock items to management.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Reviewed contents on food trays to check complete order.
  • Verified orders and bagged items for easy transport.
  • Accurately made change for cash transactions.
  • Mastered point-of-service computer system for automated order taking.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Processed sales transactions to prevent long customer wait times.
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted customers by providing information and resolving complaints.
  • Answered phone calls to assist customers with questions and orders.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing drink and dessert coolers.

  • Answered customers' questions and provided information on store procedures or policies.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Offered customers carry-out service at completion of transaction.
  • Scanned items and checked pricing on cash register for accuracy.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Collaborated with team to deliver timely service of items.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Helped train and develop new talent.
  • Rotated stock items and ingredients to maintain freshness.
  • Set up work stations prior to opening to minimize prep time.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Completed special orders according to customer dietary needs.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Put together multiple, concurrent orders during dinner and lunch hours.
  • Executed proper techniques when preparing menu item ingredients.
  • Identified machine malfunctions, leading to cost-saving repairs.
  • Prepared quality food and labeled, dated and covered items to preserve freshness.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Portioned out food to specifications to prevent waste.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Set up food plating line for quick and smooth flow.
  • Utilized first in, first out method to cycle through stock and keep food fresher.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Adhered to designated guidelines for food preparation as outlined by company.
  • Produced small to large batches of food items using full range of cooking techniques.
  • Followed designated recipes as outlined by company.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Monitored quality control in kitchen area and when ordering food and supplies.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Replaced clean utensils in storage bins for easy access.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Studied methods of coworkers, successfully learning kitchen and food service skills.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Inspected dishes closely to check for remnants of food or dirt.
  • Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
  • Followed proper procedures to clean large and unwieldy kitchen supplies.
  • Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Used pressurized faucet sprayer effectively to wash large quantities of dishes.
  • Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
  • Assisted chef with food measurements, preparation and storage when necessary.
  • Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
Education and Training
: Health Information Management, Expected in to American Public University System - Jessica Town, WV
 GPA:
: English (General), Expected in to Florida International University - Miami, FL
 GPA:
: English (General), Expected in to Broward College - Pembroke Pines, FL,
GPA:
High School Diploma: , Expected in 05/2014 to Ashley Ridge High School - Summerville, SC
 GPA:
: , Expected in to Texas A&M Engineereing Extension Service - Online,
GPA:
  • Completed Customer Service Skills and Techniques Course
  • Completed Foundations of Cyber Crime Course
  • Completed Cyber Ethics Course
  • Completed Medical Countermeasures Awareness for Public Health Emergencies Course
  • Completed Information Security for Everyone Course

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Resume Overview

School Attended

  • American Public University System
  • Florida International University
  • Broward College
  • Ashley Ridge High School
  • Texas A&M Engineereing Extension Service

Job Titles Held:

  • Yeoman 2nd Class
  • Yeoman 3rd Class
  • Doordash Delivery Driver
  • Seaman
  • Cashier/Bagger
  • Cashier/Line Cook/Grill/Drive-Thru/Dish Washer

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma
  • Some College (No Degree)

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