XBOX Hardware Expert & Customer Service Representative Resume Example Teleperformance USA

XBOX HARDWARE EXPERT & CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

To obtain employment where I can utilize my skills and past work experience. Dependable hard worker with seven years of customer service experience with various projects. I have the skills from my past experiences in customer service for this project and can utilize them so I can help these customers to full customer satisfaction..

Skills

Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Multi-line phone talent

Work History

XBOX Hardware Expert & Customer Service Representative06/2013 to 02/2014
Teleperformance USA – Edinburg, TX

Collection Agent02/2012 to 06/2012
Penncro Associates Bank of America – McAllen, TX

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.

Customer Service Representative11/2010 to 05/2011
Teleperformance USA – Edinburg, Texas

for Verizon Wireless.
Assisted customers by telephone or to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing options.
In addition to basic troubleshooting simple phone issues.
Answered an average of 35 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Set up and explained new membership contracts.

Customer Service Representative11/2007 to 10/2010
Convergys – Pharr, Texas

Assisted customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Explanation of detailed charges on their bill and proration of the services used with AT&T.
and basic troubleshooting simple phone issues.
Answered an average of 35 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers via telephone.

Education

High School Diploma: 1994Edinburg North High School- Edinburg, Texas

Was Involved in Year Book Staff during my Junior and Senior Years of high school. Was involved in FHA(future homemakers of america for my senior year and SADD (students against drunk driving)
In Freshman Year I was in SAID (students against illegal drugs)
participated in fund raisers and activities in these programs.

High School Diploma:

GED Training Nail Technician: San Antonio College-

Bachelor of Science: NursingUniversity Texas Pan American - Edinburg, TX

Skills

Written and verbal communication skill
Committed to team success
Problem solver
Strong customer service orientation
Sales negotiating
Credit card processing
Basic computer knowledge
Customer service award
Avaya Software knowledge
Extensive history with predictive dialers
Strong problem solving aptitude
Adheres to customer service procedures

Resume Overview

Companies Worked For:

Teleperformance USA
Penncro Associates Bank of America
Convergys

School Attended

Edinburg North High School
San Antonio College
University Texas Pan American

Job Titles Held:

XBOX Hardware Expert & Customer Service Representative
Collection Agent
Customer Service Representative

Degrees

High School Diploma : 1994
High School Diploma :
GED Training Nail Technician :
Bachelor of Science : Nursing

XBOX Hardware Expert & Customer Service Representative Resume Example

Resume Score: 100%

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