Caring, compassionate direct care professional with more than eight years experience in the DD Adult Services field in a workshop setting as well as an ICF/DD home facility. Person-centered in my approach and have a passion for assisting individuals to achieve the happiest, most independent life possible. Dedicated to gently guiding individuals through the process of successfully learning daily work and living skills while providing a healthy, happy and caring environment.
While employed with The Holophane Co, Inc., I was an active participant in the user acceptance testing process and author of many of the user manuals written regarding the implementation of the AS400 manufacturing system. I sat on committees that fortified the collaboration of departments as well as strengthened the morale within the organization. As part of my duties, I had the pleasure of overseeing the delivery of large installations with prestigious locales, such as the 1996 Summer Olympics in Atlanta, GA, and the revitalization of the San Francisco Embarcadero in CA.
Responsible for the care, treatment and development of DD individuals in a sheltered workshop environment. Duties included: assist with personal care; implementation of individualized programs; behavior plans; various types of documentation as required by state and federal guidelines; responsible for the Walmart shopping; train individuals in life and work skills, ie. acceptable community conduct, effective communication; cross train WS's on personal assistance procedures and use of power lift; encourage independence through positive reinforcement. Experienced in conflict resolution, time management, and the handling of sensitive information.
Responsible for the care, treatment and development of DD individuals in a home environment. Duties included: personal care; delegated nursing/medication; individualized programs; behavior plans; transporting ambulatory and non-ambulatory individuals in personal and company vehicles; fostering the process of learning daily life skills; and active treatments. From August '06 to January '07, as manager of Home III: responsible for individuals' personal finances; acquisitions of personal items and specialty aids; participated in IHP meetings; review and submission of incident reports, seizure reports, BSP documents, etc. as required by state guidelines; participated in yearly review by the State Board.
Responsible for all duties pertaining to Inside Sales, including but not limited to: Order Entry - confirming documentation and information; editing for nomenclature, compatibility, etc.; assisting in the implementation of special requirements as needed; data entry; correlating individual or job lot pricing as required by Sales quote or Marketing negotiated pricing. Customer Service: small quantity price quotes via phone, fax, mail, or email; assisting Sales with larger and more complex job quotes; providing pertinent documentation and information to customers in a timely manner; assisting freight companies and customers with delivery of shipments, proof of deliveries and the investigation of ship errors through shipping documentation; investigating replacement material requirements; trouble shooting non-operative equipment issues; assisting with the identification and supplying material required to correct defective material issues. Billing: processing material and/or labor invoices; issuing credits; investigate unauthorized deductions made by customers for a variety of reasons and prepare the necessary paperwork required to bring the matter to a viable conclusion; obtaining proper authorizations, negotiate credit hold situations and other matters between the customer and the A/R Department. Also trained in the use and care of several types of office machines: printers, copiers, fax machines, computers, etc. as well as familiar with numerous computer programs.
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