Results-driven workforce development professional with 7 years in the public sector. Highly personable, with extraordinary attention to detail and talent for gaining trust.
Administered a successful program designed for 55+ customers
•Coordinate meetings to assess over 100 customers needs
•Design a job club to assist with job search and education
•Developed a computer training course expedited by an accredited college
•Assist customers with the resume, cover letter, and job application process
Support the Work Investment Act Youth Programs
•Determine eligibility for over 500 students based on program guidelines
•Verify all student paperwork and information was accurate
•Instruct employability workshops to students
•Maintain databases and updated participants status
Instruct Professional development workshops
•Research current employability trends
•Present workshops on resume, cover letters, and interview
•Facilitate workshops at various community organizations
•Assess customers individual training needs
Address questions and concerns from the general public. Gathered and analyzed data on community needs and interests. Conduct needs' assessments and refer customers to financial, medical, social and community assistance and services. Maintain up-to-date and accurate program files and records. Collaborate with community leaders, organizations and public agencies to promote the organization's community service programs. Monitor program budgets and costs to verify expenses were within budget parameters.
Assisted 300-500 customers with employment services on a weekly basis, including resume building, job search, processing unemployment claims and mediated services for non proficient computer users. Also assisted workforce development specialists with assessment, intake, and helping customers meet employment goals. Created a monthly report with the numbers of daily job search customers and also customers registering to work.
Solicited contributions and participation from local businesses to promote and improve community events and activities. Recruited, trained and supervised 10 new staff members each year. Reviewed staff work and gave comprehensive and constructive feedback.
Cash accounting and posting payments to insurance policies.
Balancing a reconciliation report daily. Journal entries. Handling
customer correspondence via mail and phone. Processing all credit
card transactions daily. Distribute inner-office mail. Verify refund and
accounts payable checks. Research and correct all payments posted
Business, Management and Education coursework
President's Academic Achievement Award
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