Talented Motor Vehicle Examiner offers exceptional organizational, interpersonal and computer skills. Natural leader with a strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.
02/2015 to 02/2016
Worker's Compensation Billing RepresentativeThe Hartford Insurance Group － Windsor, CT
Act as primary Customer Service contact with agents, insureds and internal customers which may include taking payments, reviewing billing transactions, issuing proof of insurance and making policy changes associated with those processes.
Review the problems/concerns of the caller and consult with other departments to obtain further information, clarification or assistance when appropriate.
Work in a high production environment while delivering exceptional service and following protocol expectations.
Build a relationship with the customer and make them feel that we genuinely care about their needs and concerns.
Provide outstanding customer service to everyone you contact.
Demonstrate a sense of ownership for all work with the goal of positively driving business results.
Meet and maintain performance standards and work towards self and team improvement.
Stay current on the products and procedures.
Balance the time between taking calls and processing paper requests.
Handle high stress calls with professionalism.
Act as a liaison with other departments to resolve problems.
Adapt to the changes that may impact the company or the department.
12/2013 to 02/2015
Front Desk ManagerStudio 6 Hotel － Hartford, CT
Directed the daily activities of the 9-member Front Desk and Housekeeping team.
Served as public relations representative for the hotel.
Monitored room availability using FOLS, Booking, and Expedia.
Greeted all guests in a courteous and professional manner.
Processed guest payments for room charges.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Maximized occupancy rates through marketing to businesses within locality.
Ran the bi-weekly payroll process.
Facilitated weekly meetings to develop strategies that would positively influence workplace relationships.
Identified staff vacancies and recruited, interviewed and selected applicants.
Identified inefficiencies and made recommendations for process improvements.
Processed an average of 48 invoices per month for a large-scale organization.
Renegotiated payment terms with dozens of suppliers.
Opened and assigned new client accounts.
Coded the general ledger and processed vendor invoice payments.
Balanced batch summary reports for verification and approval.
Conducted month-end balance sheet reviews and reconciled any variances.
Researched and resolved billing and invoice problems.
06/2012 to 08/2013
Job CoachHarc, Inc － Hartford, CT
Provided caring companionship to developmentally disabled patients.
Provided assistance with daily living activities.
Charted and recorded information in client files.
Efficiently gathered information from families and social services agencies to inform development of treatment plans.
Ensure work load was available and provide work if depletion occurred.
11/2008 to 01/2012
Customer Service RepresentativeBJ's Wholesale Club － Manchester, CT
Processed an average of 200 transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers.
Helped customers select products that best fit their personal needs.
Offered exceptional customer service to differentiate and promote the company brand.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Operated a cash register to process cash, check and credit card transactions.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Facilitated monthly and quarterly physical inventory counts.
Associate of Science: Hospitality Management Hotel ManagementNaugatuck Valley Community College － Naugatuck, CT, USAHospitality Management Hotel Management
Bachelor of ScienceGoodwin College － East Hartford, CT, USAStudent governmentrepresentative Student Tutor
High School DiplomaEast Hartford, CT, USA
Advanced Placement Courses Honor Roll
balance sheet, billing, bookkeeping, bi, cash register, credit, client, customer service, general ledger, government, inventory, listening, marketing, meetings, payroll, policies, public relations, quality, sales, social services, phone, treatment plans