I have been in retail for over 2 years now, as of 2016. I started at Pacsun when I was 17 years old and have been working there until September 2016. I initially started as a sales associate and have gotten promoted to assistant manager. I am an experienced manager adept at problem solving, customer service and hiring hardworking, quality staff. I am very driven and work well with others. I coach my own sales associates on sales techniques, crisis management and encourage my employees with a positive attitude. I am now employed as a MIT at Calvin Klein Performance and perform similar duties.
Retail inventory management
Accurate cash handling
Store opening and closing procedures
Fashion and design background
Conflict resolution skills
Recruiting and interviewing
PacsunMaple Grove, MinnesotaWomen's Assistant Manager
Recognized as top sales performer; I was originally being hired as a sales associate, then becoming the number one sales associate for the company. I then was hired on to be the part-time assistant manager.
Selected to train junior associate in procedures, customer service and sales techniques.
Greet customers as they enter the store.
Train in new sales associates.
Build authentic relationships with customers.
Offer customers the chance to be apart of the "GSOM Reward's Program" to help establish customer loyalty and gain an increasing number of consumers (first and last name, phone number & email address).
Received and processed cash and credit payments for in-store purchases.
Shared product knowledge with customers while making personal recommendations.
Cash handling and bringing deposit to the bank. This also includes deposit verification.
Returns and Exchanges were only to be done by management functions.
Calvin Klein PerformanceBloomington, MinnesotaManager in Training (MIT)I just began my second job at Calvin Klein Performance. This has similar tasks compared to Pacsun. My job requirements include: Greeting customers, cash/money handling, training in new sales associates, returns/exchanges and commission based selling.
Rogers High School Rogers, MinnesotaHigh School DiplomaGraduated with Honors, 3.6 GPA
University of St. ThomasSaint Paul, MinnesotaFinance & Minor: International Business
Being very familiar with sales, I specialized in retail and customer service environments. I am a strong leader with excellent history of training new employees in effective sales strategies. This includes; accomplishing management-level tasks. Working in retail for nearly three years now has accustomed me to help further build relationships as well as increasing customer loyalty. I would like to sustain long-term business growth with the company itself and maximize sales and service levels.