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Women's Advocate Resume Example

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WOMEN'S ADVOCATE
Professional Summary

Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow abilities while boosting operational success.Expert in crisis handling, alliance building, and service screening. Good communication, conflict management, and multitasking abilities. Highly motivated and enthusiastic about helping people in need. Vigilant Correctional Officer skillful communicating with inmates to diffuse tense situations and resolving conflicts. Expertise in managing and monitoring offender daily activities, overseeing safe transport of offenders and operating communication systems. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Research
  • Leadership
  • Solid foundation in Psychology and Criminal Justice
  • Conflict resolution
  • Crisis handling
  • Suicide prevention
  • Hotline management
  • Reflective listening
  • Client advocacy
  • Mental health assessment
Work History
Women's Advocate, 12/2018 to Current
IRIS Domestic Violence Center – Baton Rouge, United States
  • Conversed with individuals in crisis which called or texted hotline for assistance
  • Documented risk to each client and context of concerns
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns
  • Evaluated risk to client or others by gathering information and conducting assessments
  • Built safety plans to lower the risk of crisis and intervened in specific manners outlined by procedures
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs
  • Increased customer satisfaction and repeat business through a relentless pursuit of resolutions to problems arising from Domestic Violence, protecting company reputation and loyal client base
Corrections Officer, 04/2017 to 01/2018
Pointe Coupee Sheriff's Office – New Roads, LA
  • Authored incident reports for management on violations and discrepancies
  • Automated document flow by ensuring logbooks and medical files were maintained with 100% accuracy
  • Inspected conditions of locks, window bars, doors and gates of the correctional facility to ensure security and help prevent escapes
  • Routinely counted inmates and in response to potential security breaches
  • De-escalated situations in institution to prevent further danger
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, and cell assessments
  • Effectively interacted with staff, offenders, visitors, and the public to maintain security within the facility
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies
Customer Service Associate, 01/2014 to 01/2017
Winn-Dixie – New Roads, LA
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Exceeded service objectives by applying proven customer service and sales best practices
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Managed customer relations and customer service through daily communication and interaction
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Delivered superior client services, fostering strong rapport, retention, and satisfaction
  • Modified and refined offerings and operational practices to meet changing customer requirements
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs
Education
Bachelor of Science: Psychology, Expected in 05/2020
Southern University And A & M College - Baton Rouge, LA
  • Minored in Criminal Justice
  • Elected to Secretary for Psychology Club in 2019
  • Coursework in Criminology, Experimental Psychology, Victimology, Political Science, and others
High School Diploma: 05/2016
False River Academy - New Roads, LA
  • Graduated with 3.5 GPA
  • Elected Captain of Cheerleading Team and Basketball Team in 2015
  • Recipient of TOP's Scholarship
  • Continuing education in Psychology and Criminal Justice at Southern University and A&M College
  • Graduated 6 out of 45 students
  • Member of Beta, SADD, DARE, and Student Council
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Resume Overview

Companies Worked For:

  • IRIS Domestic Violence Center
  • Pointe Coupee Sheriff's Office
  • Winn-Dixie

School Attended

  • Southern University And A & M College
  • False River Academy

Job Titles Held:

  • Women's Advocate
  • Corrections Officer
  • Customer Service Associate

Degrees

  • Bachelor of Science : Psychology , Expected in 05/2020
    High School Diploma : 05/2016

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