Women's Advocate Resume Example
Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow abilities while boosting operational success.Expert in crisis handling, alliance building, and service screening. Good communication, conflict management, and multitasking abilities. Highly motivated and enthusiastic about helping people in need. Vigilant Correctional Officer skillful communicating with inmates to diffuse tense situations and resolving conflicts. Expertise in managing and monitoring offender daily activities, overseeing safe transport of offenders and operating communication systems. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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County Of Racine, Wisconsin – Racine , WI
- Conversed with individuals in crisis which called or texted hotline for assistance
- Documented risk to each client and context of concerns
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns
- Evaluated risk to client or others by gathering information and conducting assessments
- Built safety plans to lower the risk of crisis and intervened in specific manners outlined by procedures
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs
- Increased customer satisfaction and repeat business through a relentless pursuit of resolutions to problems arising from Domestic Violence, protecting company reputation and loyal client base
Danaher – Ashland , VA
- Authored incident reports for management on violations and discrepancies
- Automated document flow by ensuring logbooks and medical files were maintained with 100% accuracy
- Inspected conditions of locks, window bars, doors and gates of the correctional facility to ensure security and help prevent escapes
- Routinely counted inmates and in response to potential security breaches
- De-escalated situations in institution to prevent further danger
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, and cell assessments
- Effectively interacted with staff, offenders, visitors, and the public to maintain security within the facility
- Monitored radio transmissions between staff to respond immediately to directions and emergencies
Winn-Dixie – City , STATE
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Exceeded service objectives by applying proven customer service and sales best practices
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Managed customer relations and customer service through daily communication and interaction
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Delivered superior client services, fostering strong rapport, retention, and satisfaction
- Modified and refined offerings and operational practices to meet changing customer requirements
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Utilized basic sales strategy to engage customers and present solutions to suit individual needs
Southern University And A & M College - City, State
- Minored in Criminal Justice
- Elected to Secretary for Psychology Club in 2019
- Coursework in Criminology, Experimental Psychology, Victimology, Political Science, and others
False River Academy - City
- Graduated with 3.5 GPA
- Elected Captain of Cheerleading Team and Basketball Team in 2015
- Recipient of TOP's Scholarship
- Continuing education in Psychology and Criminal Justice at Southern University and A&M College
- Graduated 6 out of 45 students
- Member of Beta, SADD, DARE, and Student Council
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Resume Overview
School Attended
- Southern University And A & M College
- False River Academy
Job Titles Held:
- Women's Advocate
- Corrections Officer
- Customer Service Associate
Degrees
- Bachelor of Science : Psychology , 05/2020
High School Diploma : 05/2016
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