WMS Analyst Resume Example

• Prioritize, manage, and delegate all requests or issues from all departments and maintain in-depth documentation through 'LANDesk' with continuous communication on updates, fixes, changes, solutions, and closure
• Monitor daily all SAP failed IDocs and resolve 100%
• Monitor daily all ship confirm interfaces via WMS to SAP
• Document Federal Trade Zone testing for upgrades/systematic additions/changes
• Deploy updates/scripts to production servers from development servers
• Create/update/design/promote UCC-128 labels, meeting 100% compliance standards, eliminating all chargebacks
• Deploy UPS, USPS, and FedEx upgrades/changes
• Responsible for developing and implementing voice picking with Vanguard Voice
• Tracked, analyzed, and interpreted trends in ship confirmations between WMS and SAP
• Documented SOP's
• Conducted activity-based analysis of business processes and made recommendations based on results, leading to improved efficiency and productivity
• Identified process boundaries and determined opportunities to automate processes and functions
• Cross-trained and provided back-up for other WMS Analysts when needed
• Met strict deadlines for priority WMS requests
• Troubleshoot and resolve Internet connectivity and general software and hardware issues
• Collaborated with the global team to resolve IT support cases
• Provided onsite training
• Coordinated with QA testers for end-to-end unit testing and post-production testing
• Update/add locations, employees, menus

Appointed primary contact for HighJump, responsibilities include:

LeapFrog Corporate Offices - Emeryville, CA

LeapFrog.com/Warehouse ID '204' - Fontana, CA

LeapFrog DC Distribution/Warehouse ID '91' - Fontana, CA

LeapFrog Ecommerce/Warehouse ID '92' - Fontana, CA

LeapFrog Canada Distribution Center/Warehouse ID '123' - Canada Leapfrog.com Canada/Warehouse ID '88' - Canada

• Prioritize, manage, and delegate all requests or issues from all departments and maintain in-depth documentation through 'Track-It!.' Provide continuous communication on updates, fixes, changes, solutions, and closure
• Analyze and problem-solve all data related issues, user errors, system anomalies, debug devices, update data, provide solutions
• Monitor and initiate progress on all HighJump tickets
• Liaison for all partners including LeapFrog, HighJump, Kewill, and warehousing facilities
• Created and designed UCC-128 labels, meeting 100% standards, eliminating all chargebacks
• Coordinate with systems partners to initiate, implement, and finalize processes and confirm successful completion
• Provide documentation on startup, facilitate groups of user troubleshooting testing, coordinate patches, and train staff on new processes
• Determine security levels for functions and create groups and assignments to Webwise pages and RF device menus
• Troubleshoot and resolve issues escalated from all departments with a 100% success rate
• Provide daily support to ensure company staff have necessary tools to perform tasks efficiently
• Led the design and development of software upgrades and the deployment of new services and products
• Led triage on product bugs and feature requests

Recruited for the upstart of LeapFrog's new warehouse.