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Wits It Engineer Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dynamic management career with strong leadership, relationship building, problem-solving, planning, team- building, defining roles/responsibilities, and project management skills. Positive can-do nature with a smile. Go- to person and expert for analysis and solutions. Reliable team player and leader focused on working with teams or individually that operate effectively, delivers solutions based on real business needs, and grows through alignment with key business objectives. Accomplish goals using a combination of technical knowledge, strategic vision, and tactical expertise in the design and delivery of cost-effective, high-performance IT infrastructures and applications.

Area of Expertise
  • AirWatch Mobile Mgr
  • Office 365
  • SQL
  • Cisco Call Manager
  • Cisco VOIP
  • Vendor Negotiations
  • Training and support Enterprise software
  • ISeries/AS400
  • Cisco VPN
  • Software Implementation
  • MS Exchange Management
  • Active Directory Management
  • Audio/Video Conferecing
Experience
WITS IT Engineer, 09/2020 to Current
Netscout Plano, TX,
  • Provide first level support to end users within a warehouse environment.
  • Serve as technical resource for operations personnel, answering queries and advising production staff.
  • Maintain deep knowledge of all business process activities and development strategies.
  • Maintain timely and accurate oral and written technical reports of engineering activities.
  • Utilize SQL to troubleshoot database errors and solve logical issues for the warehouse staff
  • Monitor and respond to service requests via walk-ups, email, Slack or ticketing system
System Security Administrator, 02/2014 to 09/2019
Integrated Electrical Services, Inc. South Houston, TX,
  • Managed enterprise Mobility Management, securing, managing, and configuration and rollout of 800+ mobile devices.
  • Maintain & Manage VMware Workspace ONE, Exchange Server, Active Directory, Trend Micro Security, Cisco Call Manager, VPN Terminal Services, Barracuda, SCCM Deployment.
  • Deployed Apple DEP & BYOD software for 1000+ users.
  • Managed software applications, operating systems and performed routine maintenance.
  • Managed assigned projects and program components to deliver services in accordance with establishing objectives.
  • Performed first, second and third level troubleshooting support on PC, iPad, iPhone, & Android devices.
  • Maintain & Manage Exchange Server, Active Directory, Trend Micro Security, Cisco Call Manager, VPN Terminal Services, Barracuda, Air Watch for iPad Deployment, SCCM Deployment.
  • Active Directory and Microsoft Exchange maintenance, user setup and termination.
  • Maintain and update virus protection as well as research & resolve any issues.
  • AS400/iSeries support specialist that runs in correlation with the Infor System21 ERP system.
Help Desk Administrator, 03/2014 to 02/2015
Georgia Crown Distributing Co City, STATE,
  • Professionalism: makes a positive impression in person, via phone, and electronically; models a ‘can-do’ attitude; embraces additional responsibility; works extra hours to ensure the job is complete; adheres to corporate policy and encourages others to do the same.
  • Takes ownership of problems and follows temporary fixes with permanent solutions.
  • Create help desk documentation on problem resolving techniques, processes, and tickets.
  • Escalate cases to the appropriate skill level in order to ensure timely resolution and to maintain customer satisfaction.
  • Coordinate onsite visits and parts ordering with third-party field teams.
  • Responded to inquiries from staff, administrators, executives, service providers, site personnel and outside vendors etc.
  • To provide technical assistance and support.
  • Supervised the administration of systems and server related network to ensure availability of services to authorized users.
  • Customized and configures workflow to facilitate ERP integration with other applications.
  • Managed and updated internal knowledge base articles on the Help Desk ticketing system with documented troubleshooting steps.
  • Supported AirWatch, Avalanche, Pocket Advantage and Cell Control Mobile Device Management software.
  • Performed troubleshooting of AS400 and network server backup routines.
  • Assisted with testing, presenting and implementation of new programs and program modifications.
  • Trained new users on sales applications (OrderWriter, Indigo Olive & Pocket Advantage).
  • Customized applications of packaged programs, troubleshooting, debugging and resolving problems to meet users’ requirements.
PC/Network Technician; Help Desk Support, 10/2010 to 03/2015
Georgia Crown Distributing Co City, STATE,
Education and Training
BAAS: Information Technology, Expected in 2014
to
Southern Polytechnic University - Marietta,
GPA:
Cisco Networking Specialist Certificate Microsoft Networking Service Technician Certificate Comp TIA A+ Certificate Technician Preparation Certificate SQL Server Database Administrator Certificate: Information Technology, Expected in 2010
to
Southern Crescent Technical College - Griffin,
GPA:
References

References Mark Smith: marksmithd@bellsouth.net

Desmond Johnson: d.johnson113@yahoo.com

Wayne Johnson: wayne_johnson@mindspring.com

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Resume Overview

School Attended
  • Southern Polytechnic University
  • Southern Crescent Technical College
Job Titles Held:
  • WITS IT Engineer
  • System Security Administrator
  • Help Desk Administrator
  • PC/Network Technician; Help Desk Support
Degrees
  • BAAS
  • Cisco Networking Specialist Certificate Microsoft Networking Service Technician Certificate Comp TIA A+ Certificate Technician Preparation Certificate SQL Server Database Administrator Certificate