Dependable technician bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Customer Service Management
Network Field Installation and Maintenance
Wireless Networking Technologies
Root Cause Analysis
Troubleshooting Technical Problems
Strong customer focus
Attention to detail
Excellent communication skills
April 2015-CurrentWire Technician | Bellsouth Corporation (AT&T South) | Hoover, AL
Installed and maintained products and services on copper and fiber plant
Owned and addressed customers' needs and product issues from cradle to grave
Exceeded company objectives YTD
March 2012-February 2015Internal Service Manager | NRS Trailers & RV World | Decatur, TX
Worked closely with the sales staff to handle all service requests
Negotiated warranty claims with vendors and ensured timely payment
Supervised work performed to ensure deadlines were met
August 2007-December 2011Project Manager | Homeworks Audio & Video | Montgomery, AL
Selected the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
Directed all phases of installation projects, from start to finish.
CurrentBBA: Business Administration and ManagementTroy University, Troy, AL