Experienced Wintel Systems Administrator with 16 years experience at AIG American General and AIG Global Services offering vast knowledge of server management, security administration, network and desktop levels. Effectively identify problems using advanced troubleshooting skills. Critical thinker who addresses customer support issues quickly and who Consistently exceeds performance standards.
Extremely knowledgeable with AIG security standards.
Possess the unique ability to work with business unit management to implement changes needed to comply to security policies.
Created and tested all user id's associated with the NYC migration to R1-Core and Novell servers
Created many of the secured shares used today.
Maintained over 98% SLA on trouble tickets and request using the Remedy system throughout my desktop and server administration career
Posses the unique ability to work with business unit management an
Served as Systems Administrator for AIG Global Services, Primarily working with American General Life and VALIC consisting of approximately  servers. Also working with over 800 more servers globally.
Primary American General Life Companies RightFax administrator. Mentored both desktop services and security on complex issues.
Brought into operation two distinct Active Directory environments in two separate DMZ locations, migrated services, applications and created user accounts and groups. Worked with application support to ensure all services, security rights and applications were functional.
Take pride in being the go to guy by management and my clients.
•Served as 1 of 4 Systems Administrators and worked with the Infrastructure Project Team lead
•Primary global point of contact for RightFax.
•Managed and supervised the workload of onshore, offshore, and outsourced team members.
•Acted as technical liaison for offshore team members in Malaysia
•Acted as technical liaison for Business Units
•Acted as technical liaison between Server Infrastructure team and SQL DBA's and Project Managers
•Managed vendor relationships and engaged them when needed for support of the architecture.
•Worked with various business units on technical needs, security, direction, and related change management issues.
•Supported a global Enterprise consisting of over 1,000 servers both physical and virtual in production as the Primary Systems Administrator.
•Projects also include working with Dell and Microsoft on engineering a solution for migration of hundreds of SQL2000/2005 databases and dozens of Instances spread out through different server and business units in our company into one large SQL 2008 R2 farm and cluster that will be a pure 64bit environment, the environment will include UAT, Development, Operations and DR
•Brought into operation two distinct Active Directory environments in two separate DMZ locations, migrating, service, application and user accounts, worked with application support to ensure all services and applications were functional
•Engineering Tasks include designing; configuration and Implementation of VMware ESXi 4.0 from 3.5 update 1 and project tasks also included the expansion of the virtual server hard drives, memory and CPU
•Configured and installed servers in the new NGDC environment which included setting all needed security. Created user accounts, added secure groups and verified server readiness using AIGGS audits.
Acted as primary contact for computer hardware and software problems, as well as network emergencies.Supervised  external computer consultants and vendors.
Responded to all client requests for technical support by phone, email and the Remedy system.
Developed a set security standards and procedures for Desktop Services.
Tested and troubleshot new versions of [RightFax] software.
Maintained company computers, printers, cables and other equipment.
Responded to all client requests for technical support by Remedy system, Phone and email.
Tested and troubleshot new versions of [Rightfax, NBE] software.
Diagnosed network problems involving a combination of hardware, software, power and communications issues.
Coursework in Computer Science.
Coursework in Information Technology
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