Wine Consultant with background as Retail Management in corporate clothing sales, Veterinarian Management, and Human Service. Desires a challenging role within a dynamic workplace.
Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers.Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors. Effectively handled customer complaints and special requests. Effectively handled customer complaints and special requests. Provided prompt, efficient, friendly, and quality service at all times. Accurately balanced cash register at all times. Maintained stock levels to prevent shortages of critical items. Maintained a positive working relationship with fellow staff and management. Set up special events and private parties. Operated cash register and processed customer cash and credit card payments. Accurately filled customer orders.
Educated the public about diseases that are spread from animals to humans. Prepared, processed and analyzed lab samples. Processed client payments, sent invoices and placed appointment reminder calls. Vaccinated animals and administered medications orally and intravenously .Collected tissue, feces, blood and urine samples for examination and analysis. Administered medicine to animals and monitored health following treatment. Supervised a 5-doctor animal hospital/hotel. Monitored animals undergoing treatment for changes and signs of improvement. Create staff schedules. Implement staff training. Conduct interviews and hiring.
Conducted 4-8 individual, family or group therapy sessions per week. Interviewed clients individually and with families to determine what services would best address their needs. Guided youth through the emancipation planning process. Compiled socio-psychiatric case histories to facilitate accurate diagnoses. Presented case history material for review and discussion with other staff members. Evaluated and addressed individual client needs and concerns. Practiced cognitive behavioral, motivational enhancement and structural family therapy. Counseled and prepared residents for their transition back into the community. Maintained thorough case history records and wrote detailed reports. Managed staff.
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Fulfilled customer shipping needs using UPS and USPS methods. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings. Worked closely with the district manager to formulate and build the store brand. Analyzed marketing information and translated it into strategic plans.
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