Seasoned customer service specialist with background in providing advice on diverse customer situations.Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality customer service representatives.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Effectively Contributed to repeat and referral business by using strong customer service and problem solving skills.Maintained a 95% customer service satisfaction rating.communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.Communicated with customers regarding vehicle issues and potential repairs.
Master certified in customer relations and service management with ford motor
Trade Schools to further my education in the automotive industry
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