WESTERN REGIONAL SUPERVISOR/BRANCH MANAGER, LCB/CCS/CES
Results-driven and highly diverse Licensed Customs Broker with over 8 years of experience and success in the Customs Brokerage/Supply Chain/Logistics environment. Well-developed communication and research skills acquired through Sales & Marketing degree and experience in customer service, collaborating with organizations and committees, and providing service as a Sales Representative, Branch Manager and Regional Supervisor. Forward-thinking Regional Supervisor and leader with a strong focus on quality, efficiency, and maximizing sales performance across territory.
Key Relationship Building
Strong work ethic and record of success with a history of developing long-lasting business relationships based on trust, integrity, and outstanding performance.
Communication: Ability to collaborate with both large and small groups to accomplish a single goal
Cultivating and facilitating account development through sales, acquisition, marketing, and program placement activities
Coaching and Mentoring through training and strong communication and interpersonal skills
Accountability and Dependability to ensure policies, procedures, and milestones are being measured and met
Leadership through being an example of how co-workers are expected to perform
Utilizing Delegation and stressing the importance of a balanced company workload
04/2016 to Current
Western Regional Supervisor/Branch Manager, LCB/CCS/CESCole International USA Inc － Pembina, ND
Directly responsible for the nurturing and growth of the 4 Western Branches through monitoring KPIs, developing and enhancing policies, procedures, and services systems to meet the goals of the region
Communicate regularly with branch managers, facilitate resolution of issues/problems between business units
Consistently met and exceeded sales/revenue goals set by Corporate office
Created and Developed the Inland Air/Ocean Program that was non-existent when I first joined the company
Acct Manager for many Key Accounts
10/2012 to 03/2016
Branch Manager, Licensed Customs Broker, Certified Customs Specialist, Certified Export SpecialistCole International USA Inc － Pembina, ND
Oversee and lead a branch that has more than doubled in size since joining the company
Ensure Daily and Weekly Productivity targets are being met
Monitor financial performance and ensure progress is continually being made
Handle Customer inquiries and issues and provide resolution
Delegate and Distribute workloads evenly among employees
Understand each employee's functions and be able to assist as needed
The Pembina branch gained 26% net revenue growth my first year, and 37% net revenue growth the following year
Developed standard operating procedures for the NAFTA Program as the Nafta Coordinator and Air/Ocean Imports as the Inland Manager.
Developed productive relationships with key account holders.
Monitored key performance metrics.
Audited entries for entire branch and provided corrective action/additional training when necessary for quality assurance
Created MARP packages (Annual Client Packages as part of the Major Account Relationship Program that provided import statistics and upcoming changes from Customs that may affect them in the upcoming year as well as met with clients to discuss these
02/2008 to 03/2009
Sales RepresentativeGrand Forks Glass & Paint － Grand Forks, ND
At Grand Forks Glass & Paint, I specialized in kitchen and bath design as a sales representative.
Responsible for helping customers to discuss their wants and needs and then design a kitchen to meet those needs.
Utilized computer aided drafting software (20-20) to layout the designs and helped the customer visualize their project.
Assisted customers from the design stage until the project is completely finished.
Used problem-solving skills to quickly adapt to builders' and customers' changing needs and unforeseen challenges.
08/2007 to 01/2008
CarpenterA & L Siding and Home Improvement － Grand Forks, ND
This was a temporary job while I took a semester off of school to work.
I sided houses, built decks and fences, remodeled kitchens, and hung gutters.
Sales, Marketing, & ManagementNorthland Community & Technical College － East Grand Forks, MN
High School DiplomaLancaster Public － Lancaster, MN, USA*Honor Student
Member - NCBFAA (National Customs Brokers and Freight Frowarders Association of America)
- CCS (Certified Customs Specialist through NCBFAA)
- CES (Certified Export Specialist through NCBFAA)
LCB - Licensed Customs Broker #29058 through US Dept of Treasury
HTS Classification, AES, Import/Export, Duty Drawback, Customer Retention, Antidumping/CountervailingAll Modes of Transport Customs Clearance (Air,Ocean, Truck, Rail, & Natural Gas) , Surety Bonds, In-Transit and Transport and Export Bonds, Consulting, Customer Service, Sales, Human Resources, Freight Management, Warehouse Operations, Team Building, PGA (Partner Government Agencies), Free Trade Agreements, CTPAT Certification, International Trade, Brokerage Operations, Incoterms, Market Research, Customs Reconciliation, Computer Programs & New Software, Microsoft and Apple based OS & applications, Microsoft Excel (Macros/VLOOKUP, MS Office Suite, Lotus Notes, Smartborder ABI/ISF/ACE Brokerage Softwares