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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Utilize my analytical, coordinative, technical skills and knowledge in the health and human service programs to develop and/or implement effective policies and procedures as required when completing and resolving Hearings cases.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Experience
Welfare-to-Work Performance Measures Human Services Supervisor, 06/2015 - Present
Tata Consultancy Services , ,
  • I gather, analyze and report on the Welfare-to-Work, Child Care and Hearings Performance Measures.
  • Work collaboratively with Program Managers and Supervisors to review current processes and explore other possibilities to improve their bureaus performance measures.
  • I continue to be involved in assisting the current Quality Control Supervisor in interpreting regulations as needed.
  • I also assist the Division Manager with the WPR conference calls and monitoring of the WPR.
  • In addition, I am currently involved in the implementation and testing of the Dashboard for the Welfare-to-Work, Child Care and Hearings measures.
  • I participate in a variety of internal and external meetings and answer questions and provide training and technical assistance as required.
Welfare-to-Work Quality Control Human Services Supervisor, 06/2012 - 06/2015
Arlington County, Va , ,
  • Supervised eight staff members, five of whom I hired as part of the team.
  • Completed annual evaluations, approved timesheets, sick leave, vacation requests including the coordination of staff's work schedules.
  • I also coached and counseled, write corrective action plans, record of discussion and counseling memos as needed for staff.
  • I interviewed, hired and trained staff.
  • In addition, held weekly unit meetings and bi-weekly one-on-one meetings.
  • I also held bi-monthly meetings to share results of final outcomes of the Work Participation Rate for WPR staff, QC staff, Supervisors and Social Workers as the primary audience.
  • During these meetings, activities were provided as a training tool, and new implementations and regulations were presented.
  • I was the subject matter expert regarding the Work Participation Rate regulations.
  • In addition, I collaboratively worked with the State in interpreting and implementing Federal Regulations regarding the Work Participation Rate.
  • I performed detailed analyses of case reviews, circumstances, and regulations.
  • I also compiled and maintained accurate records and files regarding implementations and changes as well as prepared correspondence, periodic and special reports as necessary.
  • Accomplishments:.
  • Error free state audits.
  • Work Participation Rate increase.
  • Positive and healthy work environment.
Human Services Acting Supervisor, 09/2010 - 06/2012
Ubc , ,
Senior Eligibility Specialist, 10/2008 - 11/2011
Saic , ,
  • Reviewed CalWIN and FileNet to complete case reviews.
  • Applied Federal Regulations accordingly to meet the All Family Work Participation Rate.
  • Entered data into the RADEP system, and Access database.
  • Interpreted and applied standard and procedures to selected cases based on Federal regulations.
  • When discrepancies were found, I worked collaboratively with line staff to ensure appropriate corrective actions were taken.
Program Manager, 01/2007 -
Tata Consultancy Services Plymouth, MN,
Human Services Specialist, 02/2002 - 10/2008
Sacramento County Department Of Human Assistance , ,
  • Provide customer service and determine eligibility for the cash aid, food stamps and Medi-cal.
  • My responsibilities included assisting clients in job exploration, vocational training, or other needed services.
  • Required referrals were done for other social services such as AOD treatment, mental health, and learning disabilities.
  • I also participated in special projects, case studies and special committees.
Eligibility Specialist, 03/1997 - 02/2002
Sacramento County Department Of Human Assistance , ,
  • Determined eligibility for the variety of Medi-Cal programs.
  • Handled crisis situations by authorizing emergency benefits within specific guidelines.
  • Monitored continued eligibility based on income reported and age of the applicant.
  • Updated data as required in the departments automated system.
Acting Supervisor, -
, ,
  • I took on the role to supervise and lead a team of five.
  • During this time I carried a full caseload in conjunction with my Acting Supervisory duties.
  • I was responsible for preparing a variety of statistical reports illustrating trends of the Federal Work Participation Rate.
  • Made revisions to the work flow process which had great results in improving the departments Work Participation Rate.
  • During this time, procedures were developed to provide guidance to staff on how to complete the different projects.
Division Manager, -
NA City, STATE,
Program Manager, -
Deborah Burch City, STATE,
  • XXX) 875-3137.
Education and Training
Bachelor Science: Human Services, Expected in 3/2011
-
University of Phoenix - Sacramento, CA
GPA:
Human Services The curriculum included a range of human services domains such as counseling, biopsychosocial development, human systems and social change, social work psychology, and management theories. Courses included grant and budget development and administration, including available public and private community resources. The program included studies of social, political and economic issues influencing program administration in addition to a program design and proposal writing course.
Languages
Bilingual (Spanish)
Skills
benefits, budget development, bi, Child Care, Communication skills, counseling, clients, customer service, FileNet, meetings, mental health, Access database, Problem solver, processes, program design, proposal writing, psychology, Quality Control, Research, social services, Spanish, Supervisor, Supervisory, technical assistance

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School Attended

  • University of Phoenix

Job Titles Held:

  • Welfare-to-Work Performance Measures Human Services Supervisor
  • Welfare-to-Work Quality Control Human Services Supervisor
  • Human Services Acting Supervisor
  • Senior Eligibility Specialist
  • Program Manager
  • Human Services Specialist
  • Eligibility Specialist
  • Acting Supervisor
  • Division Manager
  • Program Manager

Degrees

  • Bachelor Science

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