To obtain a position as a service professional utilizing my many years of diversified experience.
Managed call flow with up to 400 calls in queue per minute. Excellent talk off and talk time, One time call resolutions,
Exceeded corporate target for customer and client satisfaction for 6 months in a row. Promoted to Call Center Supervisor two weeks out of training.
Actively suggested operational improvements to enhance quality, improve production times and reduce costs.Changed equipment over to new product.Consulted welding chart specifications to ensure load correction. Helped achieve company goals by supporting production workers.Maintained proper stock levels on a line.Worked with managers to implement the company's policies and goals. Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
Worked independently on projects and tasks within a team of builders. Constructed custom built-in wood projects for residential home office areas. Safely used sander, mallet, drills, and wood glue. Removed tool marks and surface adhesives after installation to improve project quality.
Responsible for inspecting BMW automobile parts for assembly. Rejecting or approving BMW window frames for shipping.Maintained accurate stock records of quality parts ad rejected parts. Reported extreme mechanical errors.
Cross-trained and provided back-up for other representatives when needed. Mail prep, sorting, indexing and filing incoming claims to be uploaded for digital storage. Dispersed incoming mail to correct recipients throughout the office. Maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Properly routed agreements, contracts and invoices through the digital storage process.
Assisted in Excel spreadsheet set ups and maintained electronic and paper files.
Served as central point of contact for all adjusters needing to gain access to additional billing information.
Wrote reports and correspondence from dictation and handwritten notes.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Received and screened a high volume of internal and external communications, including email and mail.
Trained staff on how to improve claimant interactions. Assisted with the development of the call center's operations, quality and training processes. Addressed claimant representatives inquiries in a timely and accurate fashion.Provided accurate and appropriate information in response to claimants inquiries.Made reasonable procedure exceptions to accommodate unusual claimants requests. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Led a team of claimant service representatives to increase service center integrity.
Renegotiated payment terms with debtors. Opened and assigned new client accounts. Researched and resolved debtors accounts. Call owners of delinquent accounts on a monthly and weekly basis to solicit payment, settlement and payment arrangements. Prepare accounts for legal department. Reconcile accounts. Maintain liaison with clients. business partners and internal departments
Organized activities that developed children's physical, emotional and social growth. Redirected children to encourage safe, positive behaviors.Physically and verbally interacted with children throughout the day. Made nutritious snacks and meals for 5 children. Taught children personal care behaviors, including toilet training and feeding. Ran errands, collected mail and paid bills for employer.
Over three years of experience working as a Debt Collector following FDCPA laws. Highly experienced in virtual and actual collections of outstanding payments. In depth knowledge of functional areas and standard company procedures and standards. Hands on experience in soliciting payments from delinquent accounts. In depth knowledge of improving processes and procedures by inputting valuable insight
Assisted in DSL installation and setup for Internet connection. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication.
Maintained up-to-date records at all times. Ran reports and supplied data for branch managers. Filed and organized sales finance. Answered multi-phone lines to assist with customer inquiry. Accepted payments on accounts and proved receipts to customer. Made bank deposits. Built customer loyalty by placing follow-up calls to customers. Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Educated customers on the variety of loan products and available credit options.
Retained 90% of policyholders during annual renewal period. Processed applications, payments, corrections, endorsements and cancellations. Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Called twenty or more warm leads each week to expand client base. Developed, implemented and monitored new underwriting guidelines for the agency. Promoted agency products to customers in person, on the telephone and in writing.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms.Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations.
Traveled with the candidate to take notes and dictation at meetings. Handled incoming and outgoing correspondence, including mail, email and faxes. Coordinated overnight travel arrangements and accommodations. Organized personal and professional calendars and supplied reminders of upcoming meetings and events.
AWARDS AND AFFILIATIONS
National Honor Society Talladega College Upward Bound Math / Science Award Several Customer Service Awards Program Mentor President's List Perfect Attendance
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