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Web Support Specialis Resume Example

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WEB SUPPORT SPECIALIS
SharePoint Administrator
Professional Summary

Detail-focused and result-oriented IT SharePoint Administrator with extensive knowledge in troubleshooting IT-related issues and effective training skills. Dedicated, organized and self-directed team player with strong communication and relationship-building skills. Capable of identifying potential problems and providing recommendations for resolution.

Highlights
  • Customer Service
  • Analytical Thinking
  • Problem Solving
  • SharePoint Administration
  • Build, configure, and maintain SharePoint Sites
  • Operational Support
  • Microsoft OneDrive 
  • SharePoint Migration
  • Documentation and reporting
  • Procedures implementation
  • Training and coaching
  • Troubleshooting
  • Technical Support
  • Configuration management
  • ServiceNow Ticket System
  • Microsoft Teams
  • Site Mantainence
Experience
Web Support SpecialisJan 2015 to Jan 2016
IMRI － San Francisco, CA

Client: US Army Corps of Engineers

Effectively supported customers to learn ways of using Microsoft SharePoint by managing their own site by 25% without help from Web Support Team.

  • Analyzed SharePoint related problems reported by end-users, using problem-solving by diagnosing and troubleshoot the most effective method for resolving the problem and implementing the solution.
  • Responded to users request via Remedy and Service Track ticket system to assist for incidents and site setup.
  • Developed solution by researching and investigation to plan projects.
  • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
  • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
  • Assisted employees in training to increase SharePoint knowledge by 25% on the usability of features and functionalities. 
  • Functioned in-close collaboration with the web content managers in utilizing web part pages, web part configuration, built-in lists, and document libraries, custom lists and libraries, HTML, and CSS.
  • Designed essential custom views; SharePoint sites, features, and web parts in line with local policies and configuration standards. Effectively supervised intranet, extranet, and team sites built on MS SharePoint.
  • Leveraged technical expertise in directing SharePoint sites/subsites in collaboration with users, company system through site collection and central administration interfaces; ServiceTrak tickets and permission group.
Web Support SpecialistJan 2009 to Jan 2015
Lockheed Martin － San Francisco, CA
Client: US Army Corps of Engineers 

  • Trained employees in migrating current SharePoint website to new location, fixing occurring issues and managing their sites.
  • Acquired control of providing web portal services and troubleshooting existing SharePoint site.
  • Monitored strict adherence of site's setup, page format and permission to set forth rules and regulations.
  • Directed SharePoint publication sites through additional significant file information involving metadata, description and title name.
  • Worked closely with record managers in upgrading their old static site to SharePoint site.
  • Administered site startup, maintenance, permission access, and SharePoint utilization through evaluation of Service Track tickets of incoming requests
  • Redesigned 6 intranets and team websites from static to SharePoint with new functionality, design layout, and custom forms.
WebmasterJan 2006 to Jan 2009
CACI － San Francisco, CA

Client: US Army Corps of Engineers

  • Restructured sites with HTML, creating contents and testing link integrity, which effectively addressed client's requests and objectives and creativity for site layout
  • Translated web development requirements into concrete user flow and interaction designs.
    Installed, configured, and managed website as well as maintained its usability by optimizing features, graphics, and web colors, enabling fast download and better access for users
  • Researched existing business and system processes, and increased site traffic by 15% by ensuring changes enhanced functionality, increased navigability fluidity, and visual appearance consistency with modern trends
  • Developed, coded, installed, tested, debugged and documented web applications using appropriate editors
  • Created and built mobile-friendly websites and transitioned legacy site mobile-friendly platform
Work History
PC Deployment TechFeb 2019 to Feb 2020
The CSI Companies Inc － Pola Alto, CA
Desktop Support: Windows 10 Migration TechMar 2018 to Jan 2019
DB Healthcare － Redwood City and Santa Cruz, CA
Windows 10 Migration TechDec 2017 to Jan 2018
Insight Global － Oceanside, CA
Education
B.F.A, Visual Communication2006American Intercontinental University － Hoffman Estates, IL
B.A, Art and Digital (Graphic Design / Web Design)2004Cal State University － Hayward, CA
Certifications
Security+ issued 2010 and Security+ CE (Continue Education)
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Resume Overview

Companies Worked For:

  • IMRI
  • Lockheed Martin
  • CACI
  • The CSI Companies Inc
  • DB Healthcare
  • Insight Global

School Attended

  • American Intercontinental University
  • Cal State University

Job Titles Held:

  • Web Support Specialis
  • Web Support Specialist
  • Webmaster
  • PC Deployment Tech
  • Desktop Support: Windows 10 Migration Tech
  • Windows 10 Migration Tech

Degrees

  • B.F.A , Visual Communication 2006
    B.A , Art and Digital (Graphic Design / Web Design) 2004

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