I am a dedicated leader with strong, coaching and motivational skills. I have well rounded interviewing and hiring experience. My knowledge of home warranty products and interpretation of contract terms and conditions is extensive. Very customer focused with an established track record of ensuring customer satisfaction. I am results driven with a high success rate of leading teams to reach company goals in a busy call center environment.
Supervise team of more than15 Repair Management agents with emphasis on meeting customer satisfaction, while reaching and exceeding company goals in call handling and Quality Assurance.
Identify factors that impacts service level and quickly make recommendations for improvement. Interview, hire and train qualified Repair Management candidates. Successfully identified talents and made recommendations for career development. Ensured employee adherence to company policies and procedural guidelines.
Established and maintain strong business relations with utility partners, network contractors and vendors. Provide senior management with key monthly statistics and reports on production. Process employee payroll.
Regarded as key source of operations knowledge and a problem solver by colleagues and upper-level management.
Assist supervisor and manager with daily departmental operations. Work with management to resolve employee concerns and improve employee relations. Ensured that team members receive required education and training in order to maximize performance. Provide senior management with key weekly statistics and reports on unit performance.
Received calls from customers filing claims on their policies and utilized company database to input customer's service requests. Deployed jobs to contractors and provided assistance to on-site technicians related to repairs.
General office tasks, including answering phones, faxing, filing, and e-mail communications.
Responsible for the day-to-day management of all aspects of store operations including, interviewing, hiring and training new employees to ensure the highest level of customer service.
Efficiently managed the daily operations of the company with a team of 15 employees. Responsible for financial management, including payroll, accounts payable and tax remittances.
Companies Worked For:
Job Titles Held:
Where can I find a HomeServe USA, Repair Management Warranty Claims Supervisor resume example in Homestead, Florida ?
This is an actual resume example of a Warranty Claims Supervisor who works in the Call Center Industry. LiveCareer has 204608 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.